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InVision ambassador ambassador
Gianni Polito

Craft Manager doesn't open

Hello,

I have got an error when trying to install Craft Manager on my new Macbook.

I download Craft Manager, I open it when I've got a message asking to move in the application folder, and I confirm. I can see  Craft manager in the application folder.

Then, nothing happens : no icon in the status bar, no error message.

I've searched on the forum but couldn't find anyone with the same issue. Do you have any idea ?

 

Craft Manager Version 1.0.91

Mac OSX Catalina Version 10.15.2 (19C57)

Sketch Version 61.1 (89650)

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Monika R.
InVision ambassador Monika R., InVision Employee , ambassador
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Hi Gianni!

Thanks for reaching out here in the Community and I'm sorry to hear that you're having trouble running your Craft Manager. As a first step, I recommend doing a full reboot of your Mac. If that doesn't help, please provide us with a few more details:

1. If you open Finder and search for Sketch, could you please confirm there is only 1 version of Sketch installed?

2. Do you have admin privileges on your Mac?

3. Can you please confirm that you've got a serial number showing within your About This Mac overview? (click the Apple icon > About This Mac)

Look forward to hearing back and getting to the bottom of this issue!

Cheers,

Monika

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Gianni Polito
InVision ambassador Gianni Polito , ambassador
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Hi Monika,

1. Yes only 1 version of sketch is installed

2. I have admin rights.

3. It seems to be the issue, I don't see any serial number in the "About this mac" section. I will see with my IT support.

Thanks for the answer !

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Gianni Polito
InVision ambassador Gianni Polito , ambassador
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Update : Problem solved. The unavailable serial number was the root cause. Everything is working properly now.

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Monika R.
InVision ambassador Monika R., InVision Employee , ambassador
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So glad that you're all set, Gianni! Apologies for the trouble in the first place, this is related to a known issue that our engineers are looking into. I'm going to open a ticket on your behalf to let them know that you've also been affected by this. 

Have a wonderful day!

Monika

If anyone else is experiencing this issue, please contact our Support team directly here to report the issue you’re encountering.

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