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InVision ambassador ambassador
JJ

Installation Error

Hello,I am a new user trying to use this Invision studio program for my project in school,

and tried all the route that I can to fix this but everytime I open and start downloading the studio-installation,

it keeps popping up the same message where it says installation has failed.

is there any way to solve this problem?

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Brittini O
InVision ambassador Brittini O , ambassador
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Hi JJ,

I am so sorry to hear you are running into this issue downloading InVision Studio. Could I have you remove any Studio download material from your computer completely and try re-downloading again?

If the issue continues please let me know.

Cheers,

Brittini 

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Kayode Osinusi
InVision ambassador Kayode Osinusi , ambassador
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Hello JJ,

I was wondering if you've been able to install Invision Studio on your system. If you're still unable to install, please the following.

1. Download Power uninstaller or any other preferred uninstaller to uninstall any previous version of Studio.

2. Make sure your system meet the minimum system requirement. visit the link to check https://support.invisionapp.com/hc/en-us/articles/360007118692 

3. Head over to https://www.invisionapp.com/studio to download Studio.

Your installation should work fine now. Please note that to use Studio you'll need to sign in with your Invision account. If you don't have one, you can easily create one.

I hope this will be helpful.

Cheers and have a wonderful day.

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Samantha Mukonjia
InVision ambassador Samantha Mukonjia , ambassador
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Hello,

I'm also experiencing challenges downloading the windows version, It keeps downloading as a html file and opening on chrome.

Is it possible to download it and install it as an app instead? an extension file i can install..

How do I go about that?

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Mike Siegle
InVision ambassador Mike Siegle, InVision Employee , ambassador
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Hey Samantha, 

Oh no! So sorry to hear of the troubles. 

This is certainly bizarre and I'm not entirely sure why this is happening. 

At this point, can you please delete the Studio files you downloaded, then navigate HERE and download the Studio .exe. 

Once downloaded, you should be able to open the .exe file and install Studio on your local machine.

However, if you run into any troubles, can you please detail this by taking a series of screenshots detailing your steps?

I sure hope this helps! If you have any questions, please don't hesitate to reach out, we're here to help any way we can.

All the best,

Mike

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