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InVision ambassador ambassador
Cristobal Edited

Craft does not show my prototypes

I made a photoshop file with multiple artboards. I saw craft and installed it. 

When I got to photoshop, craft tells me to "select a prototype".

I have a prototype in the Invision website, however that is not showing up in craft.

I've tried to create a new prototype via the craft extension in photoshop, and that is not working either. It gives me a drop down menu to "select account" which leads nowhere. 

I am running version 2.0.71 of craft, and photoshop cc is up to date. Invision says "all systems operational" so from the website's end, nothing seems to be wrong. 

I tried the uninstall-reinstall method that was suggested in other similar threads to no avail. 

What could be causing this and how would I fix it? 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Cristobal,

I apologize for the issues that you're encountering with Craft for Photoshop. To get a better idea of what's causing this issue, can you please provide some additional information?:

  1. A screenshot of your "About this Mac" overview or other OS details.
  2. The version number of Photoshop that you're running.
  3. A screencast or screenshot displaying the issues that you're running into.
  4. Are you receiving any error messages? If so, can you please provide a screenshot?

Look forward to hearing from you,

Shaina

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Cristobal
InVision ambassador Cristobal , ambassador
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Hello Shaina, I am actually using a PC. 

I am running version 20.0.7 of photoshop CC


So, when I go into craft and go to "select prototype" 

It says there are no prototypes, even though I have one already made in the invision website. 

When I go to "create prototype" 

And press "create prototype" it doesn't do anything. 

If I press on "select account" 

it doesn't give me a drop down menu, it just disappears.

I am not receiving any error messages. 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Cristobal,

Thanks for following up with that information. I noticed that you also reached out to our Support team regarding this issue. I have made sure to loop your Support agent in on your comments here. They will be able to best assist you moving forward. 

If there's anything else I can help out with, please don't hesitate to let me know.

Best,

Shaina

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clement
InVision ambassador clement , ambassador
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Hi, i have the same problem, any issues ?

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Clement,

After working with our Support team, Cristobal was able to reach a solution by following these steps: 

  1. In Craft Plugin for Photoshop, sign out once more
  2. In the login window, select Enterprise Login as seen below:
  3. When prompted for the team domain, please enter your team domain name​​
  4. Proceed to enter the same credentials that you've used before

I am hoping that following the above steps would allow you to select the prototype that you've created and sync to it. If you're still having issues after following these steps, please let us know.

Thanks,

Shaina

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