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InVision ambassador ambassador
Roderic Mul Roderic Mul Edited

Craft doen't sync correctly with invision

I'm relatively new here. But I'm surprised by the dodgy way Craft works as a plug in for Sketch.

After a couple of days learning to use Sketch for both UI and prototyping it is already a frustrating task.

Somehow Craft is very inconsistent when syncing only minor changes. After syncing the files don't always show their updated status e.g. updated 4 hours ago. While it should say: updated 1 min ago....

Also:

When in play mode clicking trough the screens some screens are inconstantly previewed, worse: Sometimes not shown at all!!! only after refreshing the page they are suddenly shown.

My plan is to use it these previews for clients. But if Craft stays as dodgy as it is now I'll ditch it....

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Sorry to hear that you're running into so many issues with Craft, Roderic. To get a better idea of what's causing these various issues, can you please provide some additional information?:

  1. Can you please provide a screenshot of your "About this Mac" overview?
  2. What version of Sketch are you using?
  3. What version of Craft Manager are you running?
  4. Are you able to provide a screencast or screenshots displaying each of the issues that you've mentioned above?
    a) After syncing the files don't always show their updated status e.g. updated 4 hours ago. While it should say: updated 1 min ago....
    b) When in play mode clicking trough the screens some screens are inconstantly previewed, worse: Sometimes not shown at all!!! only after refreshing the page they are suddenly shown.
  5. How long have you been using Craft for Sketch? If this isn't your first attempt using Craft, when did you notice these issues starting to happen?

Hope to get to the bottom of these issues for you. We look forward to hearing back.

Best,

Shaina

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Roderic,

I noticed that you've opened a ticket with our Support team. Thank you for providing all of the details here for them in your ticket.

Your Support agent will be able to best assist you moving forward. I noticed that they've followed up with some troubleshooting questions. Once they have that information, they will be able to help pinpoint the source of the issue.

I'll be sure to keep an eye on your ticket. Feel free to reach back out here if there's anything else I can help out with in the meantime.

Have a good one,

Shaina

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