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After upgrading to Photoshop 2020 and attempting to install the Craft plugin I get the following error:
Is there an option to manually install the plugin?
Quit Photoshop completely
Download the Craft plugins for Photoshop.
Unzip then file folders should appear.
Navigate to C:\Program Files\Adobe\Adobe Photoshop CC 2020\Plug-ins\Generator
Paste the folder copied com.invisionlabs.sync-generator and com.invisionlabs.freehand-generator folders there
After this, please re-open Photoshop and attempt to sync -- let me know if it works once again,
I had the same "There’s been an error starting Photoshop generator." message ever since I installed latest Photoshop version (21.01), so I followed the instructions in another thread to uninstall craft plugin and then reinstall it. Unfortunatelly, I can't install it because I'm getting "Please install the latest Adobe Photoshop version before running the installer" error. I followed the instructions in this thread, but it seems there is still no sync plugin installed, or at least I don't see it where it was before after I open Photoshop. Can you please help me further?
Worked for me! Thank you. Folder should look like this:
Before this thread gets out of hand: The initial issue is NOT with the Photoshop generator not working. That one can be fixed with above mentioned steps (@Shaina).
The issue of this post is, that the plugin itself can't even be installed. This is very likely due to a compatibility check of the installer, which itself hasn't been updated since v2.0.71 (2018-10-16).
This needs to be addressed by Invisions development team, since it's an current issue, as @
Magadalena & Alexander: Sorry to hear that you're still encountering issues with being unable to install Craft for Photoshop on your Windows machines. Thanks for taking the time to try the workaround mentioned above. To get a better idea of what the source of this issue is, I would like for our Support team to take a closer look at this for you
I will open a ticket on each of your behalf with our Support team including the details that you have above. Please keep an eye out for an email from our Support agents soon.
Adam: So glad to hear that the steps posted above worked for you! If you happen to run into any future issues, please don't hesitate to reach out.
Thanks for hopping into Community to report,
Hi There, I am having the same problem on Windows 10.
I've updated to the latest photoshop version which is when this problem arose.
I uninstalled the old plugin as it wouldnt sync, now I can't even install the plugin at all, I've tried the fix above with adding the folders manually to the generator folder (which appears to be a separate issue)..
smokeylemon I'm very sorry to hear you've also been running into troubles installing Craft after your reinstall attempt. I'll go ahead and open a ticket on your behalf, so that our Support team can investigate further and provide more details. Please keep an eye out for an email from our team shortly!
If anyone else is experiencing this issue, please reach out to our Support team directly to report the issue you’re encountering.
Hello guys! Any updates on this?
Hey Paul, I've been in contact with the support team directly, I've been informed there is no fix at the moment, but they are working on it.
@paul I asked the same question to my "personal" support ticket (ID: 616580) on November 21st and got basically the same answer:"I appreciate you following up on this, unfortunately we don't have any updates that we're able to share at this time, however I can say that this is being treated as a high priority bug - so our developers are actively working on it. I'll reach back out again once we have an update that we can share."
Thanks so much for the update smokeylemon. I also got in touch with them today, but I'm still waiting for an answer - I will post here if I find anything new. Btw, did they give you any ETA for the fix?
P.S Thank you Alexander - just saw your message
Thanks for the update as well guys.
No I didn't get an ETA for the fix, it's really annoying for me, I'm having to get my colleagues to open up my psd's to sync them with invision everytime I make a change :(
Thanks for chiming in. Our engineers are actively investigating and our Support team members will keep you updated on the resolution to this issue.
Paul: Thanks for opening up a ticket with us. One of our Support agents will be with you as soon as they are available!
Hi to everyone! I know this is not the 'final' solution, but it might work for some of you.
Unzip the downloaded file and the a list of file folders should appear.
Paste these folders from the unzipped structure in step 3 com.invisionlabs.sync-generator and com.invisionlabs.freehand-generator to the path in step 4
Navigate to %USERPROFILE%\AppData\Roaming\Adobe\CEP\extensions
Paste these folders from the unzipped structure in step 3 com.invisionlabs.sync and com.invisionlabs.freehand to the path in step 6
From the 'Windows'->'Extensions' menu note that 'Sync' and 'Freehand' are available
Test to confirm that the plugins work as expected
Thanks Paul, your solution worked for me!I didn't have CEP folder in my %USERPROFILE%\AppData\Roaming\Adobe, but I created it manually, as well as extensions folder inside and I followed all the steps you provided. Now I can sync files back again :)
Thanks so much for sharing those steps with everyone here in the Community, Paul!
We're also glad those worked for you, Magdalena :)
If you need help with anything else, please don't ever hesitate to reach out!
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