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InVision ambassador ambassador
Andre Sutherland
Answered

Can not add links to external component documentation

Every time I attempt to add links to a component the modal in which you can add links disappears and I am not informed of any errors. The following are the steps taken as screenshots and a screenshot of the error logged out to the console.

 

1. Enter link info and click add link

2. Show the same page as before opening the modal.

3. Error in the console.

Thanks,

 

Andre 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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UPDATE

We're very happy to announce that our Engineers were able to get that issue fixed and you should not expect to encounter it any longer. When you have a moment, please retry adding those Links to your DSM components and they should show up now! :) 

Thank you for your patience while our team worked on sorting this out. We want to make sure everything is fully working as intended now, so please don't hesitate to reach out if you have any questions or lingering issues with this. We're here to help!


Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Andre,

Sorry to see that you're encountering an error when attempting to add links to a components. To get a better idea of what might be causing this, can you please provide some additional information?:

  1. A screenshot of your "About this Mac" overview or other OS details
  2. The version of Craft Manager that you're running
  3. The version of DSM that you're using
  4. What browser and operating system are you using? You can get these details all at once, if you’d like, by going to http://www.whatsmybrowser.org/, clicking Copy, and pasting the link it gives you here.
  5. Have you attempted to clear cookies?

Look forward to hearing back,

Shaina

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Andre Sutherland
InVision ambassador Andre Sutherland , ambassador
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Hi Shaina,

Here is everything you asked for:

1.

 

2. Craft Manager 1.0.89

3. The current default web-based DSM version. (1.1.24 in Craft Manager)

4. Chrome 78 + MacOS 10.15.1

5. Nope, I have not attempted to clear cookies, will do after I've replied with this comment (It's in the same browser session).

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Andre Sutherland
InVision ambassador Andre Sutherland , ambassador
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I can now confirm that I tried clearing the cookies and that didn't solve the issue.

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Thanks for providing those details and for troubleshooting here, Andre. At this point, I'd like for our Support team to take a closer look at this for you and will open a ticket on your behalf including all of the details that you have here.

Please keep an eye out for an email from one our Support agents soon. If there's anything else I can help out with in the meantime, please don't hesitate to reach out.

Best,

Shaina

 

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