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Andreu
Andreu Updated

Hotspots not syncing

InVision is randomly ignoring some of the Hotspots created in Sketch. 

Honestly, it's really a pain in the ass to always have to manually check all the hotspots in a prototype after syncing. This is the most important feature, without hotspots InVision is basically a super expensive gallery view. It doesn't make sense that it doesn't work. It's very irritating when I am testing or when I am showing my work to someone and It reflects bad on me as the designer. 

Please fix this issue as soon as possible.

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

So sorry to hear that each of you are encountering these issues as well, Eva and Blake. Thanks for taking the time to reach out here and for providing the details that you have around this issue. 

I would like for our Support team to take a closer look at this for each of you, and will open tickets on your behalf. Please look out for an email from one of our Support agents soon.

Thanks again for reporting this,

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here including the following details:

  1. A screenshot of your "About this Mac" overview
  2. The version of Sketch that you're using
  3. The version of Craft Manager that you're running
Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Andreu,

Thanks for reaching out to us here in Community and so sorry to hear about the issues you're having with syncing. Can you please provide some additional information?:

  1. The version of Sketch that you're using
  2. The version of Craft Manager that you're running
  3. Can you confirm that these are Craft Prototype interactions (blue or purple vs orange for the native Sketch functionality)?
  4. When syncing your screens to the project, do you sync specific or all screens?
  5. Was it working correctly before? If so, when did you notice this starting to happen? 

Look forward to hearing back,

Shaina

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Eva Ganglbauer
InVision ambassador Eva Ganglbauer , ambassador Edited

I share the same Problem as Andreu described. After updating single screens and hotspots I've defined, they are suddenly not working in Invision. I am designing for a big project where Sales is actually using my prototype to sell the new software - it reflects very badly on the company and me as a designer if this is not working. I am running on the lates version of sketch 59.1 and the craft plugin is also up to date.

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Blake Ramick
InVision ambassador Blake Ramick , ambassador Edited

Experiencing the same issue: Some hotspots just don't sync. On a previous project I attempted to:

1. Delete art board from InVision

2. Remove the Craft links to the art board in Sketch

3. Rename the art board

4. Relink to and from the art board via Craft

This would fix that art board, then it would break links for the screen following this art board. I did this over and over on about 4 art boards and each time the problem would shift to the next one. So I finally created a new project in InVision and uploaded each Sketch page (with multiple art boards) one at a time. That resolved it for a bit.... Now the 2.0 InVision project is again dropping links. 

Sketch Version 59.1 (86144) (happened in a version of 58 as well)
Craft 1.0.89 (163)

 

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Yui Sotozaki
InVision ambassador Yui Sotozaki , ambassador

Same issue here.

Here's my scenario.

  1. I create a new artboard via Alt-drag and make a few changes (remove existing links, add new elements, add new links to existing artboards).
  2. When I upload the new screen, the link pointing to an existing artboard is not realized in Invision.
  3. If I then reupload the existing target screen along with the new screen, then the link appears. Sometimes this doesn't help so I uncheck the "Prevent upload of unmodified artboards" and try again.
  4. In addition, the reuploaded existing screen can sometimes lose their link to other screens. When this happens, I have to reupload the entire project to fix the issue.

Craft 1.0.90 (166)

Sketch 61 (89581)

Mac 10.14.6 (Mojave)

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Jacqui Arnot
InVision ambassador Jacqui Arnot , ambassador

Me, too.

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Jacqui Arnot
InVision ambassador Jacqui Arnot , ambassador

Make sure "Prevent upload of unmodified artboards" and "Only publish artboards that have been modified" are DESELECTED. These so-called "Preferences" don't recognize links as artboard modifications. They also default to being selected with every update or when you re-boot. It took me two hours, but I just found the second one. I was aware of the one in the upload window.

 

hth

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Michael S
InVision ambassador Michael S , ambassador

Hi Jacqui,

Thanks so much for chiming in here with the workaround you've found! I'm glad to hear this cleared things up for you.

I would however expect Craft to recognize your hotspots when updating a Prototype that you've synced previously. Would you mind sharing the following information with us so that we can take a closer look into what might be going wrong?

  1. The version of Sketch that you're using
  2. The version of Craft Manager that you're running
  3. When syncing your screens to the project, do you sync specific or all screens?
  4. Was it working correctly before? If so, when did you notice this starting to happen? 

We look forward to helping get things sorted, and look forward to hearing back from you!

Thanks
Michael

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Daniel Fuehrer
InVision ambassador Daniel Fuehrer , ambassador

Hi,

I'm having this issue too. The pages get uploaded, but I get this error that doesn't tell me what to fix.

I am running Sketch 63.1 and Craft 1.0.92.

 

Thanks,

Daniel

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Jeremy Bauer
InVision ambassador Jeremy Bauer , ambassador

Hi Daniel,

Thank you for posting in Community about this issue, and for including that fantastic screenshot and those software details!

Could you share some additional info to help us look into this for you?

  1. What is the version number of your operating system?
  2. If you open the prototype in an incognito or private browser window, are your hotspots missing there as well? If so, what's the name and version number of your browser?
  3. Could you share a screenshot or screencast showing your Craft hotspots' presence in your Sketch file, and their absence in the InVision prototype?

Looking forward to investigating this with you, Daniel!

Best,
Jeremy

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kat
InVision ambassador kat , ambassador

I'm hitting the same issues as Daniel. I have an open case with support and tried the hacks with settings. No fix. :(

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Daniel Fuehrer
InVision ambassador Daniel Fuehrer , ambassador

Hi Jeremy,

Answers to your questions:

1. I'm on Mac Mojave 10.14.6

2. Incognito mode did not remedy the issue. My browser is Chrome 80.0.3987.116

3. Is there an email I can send those images to? Since there is some information on the images that I need to keep confidential.

 

Thanks,

Daniel

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Jeremy Bauer
InVision ambassador Jeremy Bauer , ambassador

Hi Daniel,

Thank you for sharing those details! We really appreciate it.

Regarding your images, I'll go ahead and open a ticket on your behalf with our Support team, so you can send the images to us and the team can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

Thanks again,
Jeremy

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Beth Vanderkolk
InVision ambassador Beth Vanderkolk , ambassador

Hey everyone,

I just wanted to drop a note here apologizing again for the frustration and any confusion! I just had a chat with our Product team about this issue, and gears are being shifted to actively knock this one out ASAP. I'll post again when I have more information! Thanks for bearing with us.

Beth

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador Edited

Hey everyone!

Our Engineers have been hard at work finding a solution for the issue reported here where Craft Prototype hotspots weren't syncing successfully to InVision. They have identified the source of the issue and have released a fix. If you were experiencing issues before, have noticed an improvement in the last week?

Thanks in advance for the feedback,

Shaina

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kat
InVision ambassador kat , ambassador

Shaina Torgerson Hotspots work now! Thank you.

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

So glad to hear it, Kat! Thanks for letting us know.

Have a great day,

Shaina

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Marco Jasso
InVision ambassador Marco Jasso , ambassador

June 2020 and I still have this problem. Some hotspots never appear when I upload a screen update. The solution I have found is to erase the prototype screen and upload it again or restart my computer.

 
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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Marco,

Thanks for taking the time to share your workaround on this Community thread. However, we recognize that this definitely is not ideal and sorry to hear that this continues to be an issue.

In order to determine why this contiues to be an issue for you, would you mind sharing the following information with us so that we can take a closer look into what might be going wrong?:

  1. The version of Sketch that you're using
  2. The version of Craft Manager that you're running
  3. When syncing you're screens to the project, do you sync specific or all screens?
  4. Has syncing ever worked properly for you? If so, when did you notice this starting to happen? 

Look forward to hearing from you,

Shaina

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Rory
InVision ambassador Rory , ambassador

Coming across this issue now also. Very frustrating as I am having to duplicate the same prototype for A/B Testing.

Sketch: Version 70.3 (109109). Craft Manager: 1.0.103. Mac: oS Catalina 10.15.7
Scenario: Started to not work after I had moved around artboards to different Pages (to organize)

Side note: Is there a better way to A/B test within InVision for usertesting. For example I have a full prototype but want to A/B test one single page within the user flow. Currently having to make new protoype for this and finding it a pain to re-thread the paths. Any advice here?

Thanks,

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Rory,

Thanks for reaching out in our Community! I can see that you've already opened a ticket with our Support team and they're assisting with this. If you run into any further troubles, please don't hesitate to reply to those tickets, or submit a new support request, and we'd be happy to help.

Regards,
Raynor

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