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InVision ambassador ambassador
Gabriel Antonie Gabriel Antonie Edited

Craft crashing when uploading to Invision

Sketch Version 58 (84663)

Craft Manager 1.0.88

MacOS 10.14.5 (18F203)

When:  Uploading artboards to Invision Project

Result: Craft crashes and nothing gets uploaded to Invision - or uploads a blank item

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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So sorry to hear that you're encountering issues with Craft, Gabriel. To get a better idea of what might be causing this, can you please provide some additional information?:

  1. Are you receiving any error messages? If so, can you please provide a screenshot or let us know what they say?
  2. When did you notice this starting to happen?
  3. Have you attempting to uninstall and reinstall Craft?

Look forward to hearing from you,

Shaina

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Alisha Ober
InVision ambassador Alisha Ober , ambassador
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I'm having the same issue. 

Sketch Version 58 (84663)

Craft Manager 1.0.88

MacOS 10.14.6 (18F203)

This uploads a blank canvas for me. There is no error message. 

I just noticed this today, but I don't use this plugin every day and it's been about a week. 

I uninstalled and reinstalled Craft with no improvement.

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Gabriel Antonie
InVision ambassador Gabriel Antonie , ambassador
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Hi Shaina

Thank you for your response

 

1. No error message - Craft simply crashes - I have tried again today with no success

2. Reinstalled Craft - no success 

3. I cannot think of any other details I might provide for you

Thank you

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Gabriel Antonie
InVision ambassador Gabriel Antonie , ambassador
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Hi Shaina 

Is there any fix for this you know? Any way you can help me? My devs are waiting for me to upload screens to be inspected 

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Volodymyr Onishchenko
InVision ambassador Volodymyr Onishchenko , ambassador
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Hi Shaina,

I'm having the same issue. 

Sketch Version 59 (86127)

Craft Manager 1.0.88 (162)

MacOS 10.14.6 (18G103)

Reinstalling Craft Manager didn't help. 
When I try to upload screens Craft Manager crashed and I have blank screens in inVision Project.

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Gabriel Antonie
InVision ambassador Gabriel Antonie , ambassador
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So I managed to fix it - well not to fix it but It's what I call a 'Windows 95 fix'

 

1. First thing I noticed it was one particular artboard which caused the crash. Then I ended up removing elements one by one and trying to sync after each element removed. 
2. I discovered this icon on my artboard causing all the issue (I don't know why - it was just a simple shape)
3. Removed that element - rebuild the icon
4. Works now.



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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Volodymyr,

Sorry to hear that you're also running into this issue. Thanks for taking the time to provide the details that you have above for us to review.

At this point, I would like our Support team to take a closer look at this to determine if what you're experiencing is related to a known issue that our Engineering team is investigating. I will open a ticket on your behalf including the details that you have provided here. Please keep an eye out for an email from one of our Support agents soon.

Thanks for hanging in there,

Shaina

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Gabriel and Alisha,

Thanks so much for working with our Support team on this issue. I have reached out to each of your Support agents to let them know about your comments here in Community.

If there's anything I can help out with in the meantime, please don't hesitate to follow up here.

Thanks for hanging in there,

Shaina

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