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InVision ambassador ambassador
John Cyril Yee John Cyril Yee

Help - "Glitch" in letters

Does anybody know why the text/letters in the navigation jumps/glitches like this when navigating from one tab to another?

Link: https://imgur.com/0egO3Km 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi John,

Thanks so much for writing into Community to report this issue. So sorry to see that you're encountering this odd behavior, and we definitely want to help find the source of the issue here.

In order to get a better idea of what's going on, can you please provide some additional information?:

  1. A screenshot of your "About this Mac" overview or other OS details.
  2. The version of Studio that you're using.
  3. Are you seeing this issue when previewing your prototype in Studio or online in the InVision Cloud?
  4. Is this happening in other prototypes, or just the one that you've provided the screencast of?
  5. Is the text changing fonts on font styles at all?
  6. Can you please provide a screenshot of the animation settings you have for this animation?

Look forward to hearing from you,

Shaina

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John Cyril Yee
InVision ambassador John Cyril Yee , ambassador
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Hi Shaina,

 

Thanks for replying.

1. InVision Studio Version: 1.22.1.

2. I'm seeing this issue when previewing the prototype in Studio. 

3. Only in this prototype since this is my first project.

4. No, they are not changing font/styles. It just appears that that the spacing within the text area is 'jumping' from each screen.

 

For the screenshots, here they are:

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks for taking the time to provide that information, John. At this point, I would like for our Support team to do some further troubleshooting with the file you're having issues with.

I will open a ticket on your behalf with our Support team so that they can take a closer look. Please look out for an email requesting some additional information for testing.

Thanks for hanging in there,

Shaina

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