Sorry, the InVision Help Center does not support Internet Explorer. Please download Microsoft Edge or another modern browser.


InVision ambassador ambassador
Facundo Perez Perkman Facundo Perez Perkman

Can't share a prototype

Hi there. 

I've created a prototype in InVision Studio, I share it with the developer, but when he tries to use Inspect Mode it ask to sign in, he logs in, and then he gets a 404 error.

I've noticed that after he logs in it redirects to charly970474.invisionapp.com, instead of projects.invisionapp.com, wich is the link that Studio gave me when I uploaded the project to my account.

Also I see different options in his account than in mine. He can create a team, but I can't.

I also share the prototype with another account of mine and with another person, and in both cases it works fine.

I hope you can help me with this. Thanks.

1

comments

sort by

official comment
Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
Comment actions Permalink

Hi Facundo,

Thanks for taking the time to reach out here in Community, and for opening a ticket with our Support team. It looks like one of our Support agents responded with a potential solution to your ticket. 

I have also notified your Support agent of your post here in Community so that they have all the information they might need. If there's anything else I can help out with, please don't hesitate to follow up here.

Best,

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here to take a closer look at this since this is unique to each account's settings.


Tunc Turkmen
InVision ambassador Tunc Turkmen , ambassador
Comment actions Permalink

Exact same thing happens between me and my client. We could not find a solution yet.

1

Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
Comment actions Permalink

Sorry to hear that you're also running into this issue, Tunc. It looks like you also have an existing ticket open with our Support team.

I have added a note to your ticket to notify our Support team of your comment here as well. One of our Support agents will be in touch shortly to help you get to the bottom of this issue.

Thanks for hanging in there,

Shaina

0

join the conversation

to comment, sign up or sign in.