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Gert Bangels
Gert Bangels Updated

Blurry exports

When I upload my Sketch symbols to DSM, they appear to be blurry, non-retina images.
I have tried:

- Updating the settings of Craft (which was already at @2x)
- Update general preferences of Sketch to include an @2x suffix
- Enabled the "Make Exportable" art board setting to be at @2x
- Switching between JPG / PNG in the "Make Exportable" section

Is this not supported in DSM, or am I missing something here?

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Gert,

I apologize for the issues you're running into with getting blurry images in DSM. To get a better idea of what might be causing this, can you please provide the following information?:

  1. A screenshot of your "About this Mac" overview
  2. The version of Sketch that you're using
  3. The version of Craft Manager that you're running
  4. The version of DSM that you're running
  5. A screencast or screenshot(s) displaying the blurry image(s)

Look forward to hearing from you,

Shaina

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Gert Bangels
InVision ambassador Gert Bangels , ambassador

1.

2.

3.

4.

5.

GOOD (Sketch):

Bad (DSM):
 

0
Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Gert,

Thanks for taking the time to provide all of that information! After reviewing the information above, it appears as if what you're encountering may be related to a known issue that our Engineering team is investigating.

To be sure you're encountering the same issue, I would like for our Support team to take a closer look and will open a ticket on your behalf. Please look out for an email from one of our Support agents soon.

Thanks for hanging in there,

Shaina

-1
Heather Larsen
InVision ambassador Heather Larsen , ambassador

My team has been noticing this issue as well. We're also having the same issue for images and screenshots that get added to the documentation. Has there been any movement on the fix for this? Looks like the Engineering team has been working on it since 2019?

1
Camille M
InVision ambassador Camille M , InVision Employee , ambassador

Hi Heather,

I'm sorry to hear that you're running into some troubles with images appearing blurry in DSM. We'll need to investigate further to identify the source of the issue here, so would you be able to share some additional details when you have a moment?

  1. A screenshot of your "About this Mac" overview
  2. The version of Sketch that you're using
  3. The version of Craft Manager and DSM that you're running
  4. A screencast or screenshot(s) displaying the blurry image(s)

Look forward to hearing from you,

Camille

0
David Maloney
InVision ambassador David Maloney , ambassador

This is an issue for our team as well. Symbol previews and placed images look blurry on retina displays. 

0
Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi David,

I'm sorry to hear that your team is also running into this issue, but thanks for letting us know. 

To help dig into this further, could you please provide some further details? 

  1. A screenshot of your "About this Mac" overview
  2. The version of Sketch that you're using
  3. The version of Craft Manager and DSM that you're running
  4. A screencast or screenshot(s) displaying the blurry image(s)

Looking forward to hearing back from you.

Best,
Raynor

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David Maloney
InVision ambassador David Maloney , ambassador

Sure. Here's the additional info you requested. Essentially, it's not bringing in @2x images in the component previews or in images I add to content areas. It looks fine on an older standard resolution monitor, but images look blurry on retina displays.

 

0
Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi David,

Thanks for getting back to us with these details for our team to use for further troubleshooting.

I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

We'll look forward to assisting you via the ticket. 

Best,
Raynor

0

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