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InVision ambassador ambassador
Gert Bangels Gert Bangels

Blurry exports

When I upload my Sketch symbols to DSM, they appear to be blurry, non-retina images.
I have tried:

- Updating the settings of Craft (which was already at @2x)
- Update general preferences of Sketch to include an @2x suffix
- Enabled the "Make Exportable" art board setting to be at @2x
- Switching between JPG / PNG in the "Make Exportable" section

Is this not supported in DSM, or am I missing something here?

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Gert,

I apologize for the issues you're running into with getting blurry images in DSM. To get a better idea of what might be causing this, can you please provide the following information?:

  1. A screenshot of your "About this Mac" overview
  2. The version of Sketch that you're using
  3. The version of Craft Manager that you're running
  4. The version of DSM that you're running
  5. A screencast or screenshot(s) displaying the blurry image(s)

Look forward to hearing from you,

Shaina

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Gert Bangels
InVision ambassador Gert Bangels , ambassador
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GOOD (Sketch):

Bad (DSM):
 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Gert,

Thanks for taking the time to provide all of that information! After reviewing the information above, it appears as if what you're encountering may be related to a known issue that our Engineering team is investigating.

To be sure you're encountering the same issue, I would like for our Support team to take a closer look and will open a ticket on your behalf. Please look out for an email from one of our Support agents soon.

Thanks for hanging in there,

Shaina

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