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InVision ambassador ambassador
CNS Media CNS Media

Font not Displaying correctly

Below are examples of how the font (Comfortaa) is displaying incorrectly. I've uninstalled and re-installed the latest version of Studio, just in case there has been a bug fix but it hasn't worked. Also, I've uninstalled and re-installed the font, still not working.

 

Any Ideas of what I could do to rectify this? 

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi there,

This appears to be related to a known issue that our Support and Engineering teams have fixed in the past. To be sure that you're encountering the same thing, can you please provide some additional information?:

  1. A screenshot of your "About this Mac" overview or other OS details
  2. The version number of Studio that you're using
  3. Is this happening with all fonts, or just Comfortaa?
  4. Did this just start happening, or has it always been an issue?

Look forward to hearing from you,

Shaina

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CNS Media
InVision ambassador CNS Media , ambassador
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Hi Shaina,

  1. A screenshot of your "About this Mac" overview or other OS details

 

2. The version number of Studio that you're using

v1.22.1

3. Is this happening with all fonts, or just Comfortaa?

From what i can tell, yes.

4.Did this just start happening, or has it always been an issue?

This is only the second project that i've used Studio, so it could have been. 

 

Hope this helps

Cheers

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks for providing those details! At this point, I'd like to have our Support team take a closer look at this.

I will be opening a ticket on your behalf including all of the details that you have here. Please keep an eye out for an email follow up with one of our Support agents.

Thanks for hanging in there,

Shaina

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CNS Media
InVision ambassador CNS Media , ambassador
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I eventually received an outcome to this problem. Steve from the InVision team came back to me and said:

Hi,

I have been testing and found that I can replicate the problem you are seeing with the 'Comfortaa' font, and that this problem appears exclusively on Windows, opening the same file using the same in Mac appears correctly. This, currently, is the only available workaround I can offer, and I have raised this problem with our engineering team, as soon as we have any update on their investigation we will be sure to share it with you here.

I can only apologise for the problem that you are seeing, and for the inconvenience, I would ask for your patience as we work on generating a fix for this, and please do include any other questions or comments about this here.

Best,
Steve

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks for following up on what you learned from working with our Support team! This issue was escalated to our Studio Product Managers in our product meeting with them today. They are taking a looking into the issue, and we will be sure to provide any updates as we have them.

Thanks for hanging in there while our team investigates this issue.

Best,

Shaina

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