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InVision ambassador ambassador
Daniel Daniel

"window is not defined"

Hellow.

I use photoshop on windwos 10, I want to synchronize my projects with my prototypes but whenever I try it Sync send me this statement 

"Sync

Window is not defined"

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Daniel,

Thank you so much for reaching out! I'm very sorry for the error you're encountering with Craft Sync for Photoshop. To help me understand what might be causing this issue, would you mind please giving me a few additional details?:

  1. Were you previously able to sync from Photoshop?
  2. Which Photoshop version are you using?
  3. Which Windows version are you using?
  4. Do you notice this error across all files or just this one? Could you please send me a copy of the PSD file that you're trying to sync?
  5. Do you notice this error if you try syncing to a new prototype?
  6. Could you please head to Edit > Preferences > Plug-Ins and send me a screenshot of the modal that appears?

Thank you in advance, looking forward to hearing from you!

Cheers,

Shaina

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Michael
InVision ambassador Michael , ambassador
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hi,

 

It's September 28, 2019 (1230am PST), and am also getting the same issues as well as Daniel

  1. Were you previously able to sync from Photoshop? Yes, my students and I used to be able to do this previously intake
  2. Which Photoshop version are you using? Currently, using PS 20.0.6
  3. Which Windows version are you using? Currently using MAC OS 10.12.6
  4. Do you notice this error across all files or just this one? Could you please send me a copy of the PSD file that you're trying to sync? https://www.dropbox.com/s/5gcz7rtc48uakdx/Project_02_OG_Barber_shop.psd.zip?dl=0
  5. Do you notice this error if you try syncing to a new prototype? Either method, new or an existing prototype. 
  6. Could you please head to Edit > Preferences > Plug-Ins and send me a screenshot of the modal that appears?

  7.  
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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks for providing those details, Michael. So sorry to see that you're encountering this issue as well. 

I would like for our Support team to take a closer look at this for you to determine the source of the issue. I will open a ticket on your behalf including all of the details that you have in your post. Please look out for an email from one of our Support agents soon.

Best,

Shaina

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