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InVision ambassador ambassador
Aleph Systems

Locked in landscape mode

Hi,

My sketch prototype is displaying in landscape on my iPad inVision app, and I want it to be portrait.

I tried "Change type" but it didn't work.

I tried both lock and unlock iPad orientation, but once I click into my prototype, it will be displayed in landscape mode.

Does anyone know what's the problem here?

Thanks!

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi all,

Thanks for reaching out here in Community about this issue. Sorry to see that this is affecting so many of you!

Upon taking a closer look at this issue, it appears that our Support and Engineering teams are aware of this and working to find a solution. I will open tickets on each of your behalf requesting some additional information for testing. Please keep an eye out for an email soon.

If anyone else is experiencing this issue, please contact our Support team directly here to report.

Best,

Shaina


Basil
InVision ambassador Basil , ambassador
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Having the same issue on iPhone XS Max. Started happening about a week ago. Was fine prior, even on the same prototype screens.

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Tom Walsh
InVision ambassador Tom Walsh , ambassador
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I’m having the same issue on iPhone, across multiple (all tested) prototypes. It’s been since 11th September so quite frustrating it’s still not been fixed.

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Grégoire Mehl
InVision ambassador Grégoire Mehl , ambassador Edited
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Having the same issue here to with my iPad...

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Basil
InVision ambassador Basil , ambassador
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This is really bad, team. Can't showcase our prototype on a phone as planned because it comes up landscape, with no workaround! Surely this can be fixed and quickly!

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Basil,

We feel terrible about the impact that this is having on your team and other users who have reported this. We understand how frustrating it is to wait for a fix to an issue like this.

The Engineering team is aware of the issue but we prioritize issues based on the scope and impact of the issue. For that reason, we don’t have an immediate fix available. However, this is an issue that I will continue to raise with our Mobile Product Manager in our weekly meetings.

I'm sorry that I'm not able to provide some better news at this time. However, I can assure you that I will continue to advocate for each of you and provide any updates as we have them.

Thanks for hanging in there,

Shaina

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Basil
InVision ambassador Basil , ambassador
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Hi Shaina,

You prioritise based on impact.. how much higher impact issues do you have than basically not being able to use prototypes on an iPhone, in this mobile-first world?

There must be a workaround or something specific to our devices/ prototypes because I cannot understand how this would not be one of your highest priorities if it was affecting everyone.

However I've been told by support that it is not specific to us and there are no workarounds available.

This isn't really adding up.

-Basil

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Tom Walsh
InVision ambassador Tom Walsh , ambassador
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Hi,

Has there been any update on this?

I could understand a new feature request being low priority, but a bug that makes your product unusable for a large group of your customer base shouldn’t be left for this long. At the very least you could roll back to the previous release of the app before someone broke it.

I also don’t think bugs like this should be left until weekly catchups. It seems like a pretty backward way of working if you can’t raise major issues as they emerge.

Tom

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Michéle (Mikele) De Sousa
InVision ambassador Michéle (Mikele) De Sousa , ambassador
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Hi guys,

We are really sorry that this is impacting you and we understand how frustrating it is to wait for a fix to an issue like this.

I will follow up and hopefully provide some feedback.

However, I can assure you that we will continue to advocate for each of you and provide any updates as we have them.

Thanks for keeping us honest and wishing you a great day.

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Tom Walsh
InVision ambassador Tom Walsh , ambassador
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Hi,

Please let us know if this is scheduled to be fixed this week. If I need to move my projects to Zeplin I’d rather know sooner as it’ll be a lot of additional work for me (which I won’t be able to bill for).

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Brendan Quinn
InVision ambassador Brendan Quinn, InVision Employee , ambassador
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Hello,

I’m Brendan, InVision’s Mobile Product Manager. I wanted to confirm that this issue has been a topic of ongoing conversation between myself and the Community team.

Our team is currently investigating, but I’m not able to provide an ETA for a fix at this time. I appreciate you keeping us up to date on the issue and welcome any feedback as my team continues to work to find a solution. Please don’t hesitate to reach out if there’s anything else you’d like to share. Thank you for hanging in there, and I absolutely hear and understand frustration caused by the issues brought up in this thread.

best,
Brendan

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Jamie Beech
InVision ambassador Jamie Beech , ambassador
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Any updates? This is driving me nuts!

I'll be looking to switch prototyping tools if this isn't sorted soon.

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Ed Gain
InVision ambassador Ed Gain , ambassador
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+1 I’m currently waiting for either InVision to fix this or for our UX guy to port our prototype to Marvel before I can continue demo’ing to clients...

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Tom Walsh
InVision ambassador Tom Walsh , ambassador
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+2 I’m going to have to move to Zepplin for future projects if InVision is this unreliable. It’s a shame, but it looks really unprofessional to clients.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hey everyone,

We are terribly sorry for the disruption that this issue is continuing to cause for so many. I wish I could provide some better news at this time besides "we're working on it", and totally understand how frustrating it can be to wait for a fix on an issue like this.

However, I can assure you that our Mobile team is hard at work and dedicated to finding a solution for this. I am continuing to discuss this with our Mobile team, and will be sure to provide any updates here as I have them.

Thanks for hanging in there,

Shaina

 

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Lilly Wong
InVision ambassador Lilly Wong , ambassador
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Hi, 

I'm having the same issue here as I'm testing on tablet and mobile and got on this forum to see the issue hasn't been fixed. This is very disappointing. Is there a ETA on this issue?

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Lilly,

Thanks so much for reaching out. Can you please confirm what version of the InVision iOS app that you're running? Our team recently released a new version of the app in an effort to solve this issue.

Look forward to hearing from you,

Shaina

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Lilly Wong
InVision ambassador Lilly Wong , ambassador
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Hi Shaina,

It's version 2.8.7 (622).

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks for providing that information, Lilly. Can you please first try updating to the latest version of the iOS app 2.8.8, and let us know if the issue persists?

Best,

Shaina

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Basil
InVision ambassador Basil , ambassador
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FINALLY! It works!

The app does crash every single time I scroll through the screen list, but at least I can work around that by starting on one of the earlier screens and navigating as required.

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Lilly Wong
InVision ambassador Lilly Wong , ambassador
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Hi Shaina,

I updated and it corrected the issue. Thanks!

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Glad to hear that this is now working for you both! 

Basil - I have notified our team of the secondary issue that you're now encountering after the update. I will be sure to follow up as soon as I have any additional information.

Best,

Shaina

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