Bug: Components alignment changed when importing from DSM

Hi Minshuo,

Thanks for taking the time to provide those screenshots to get a visual understanding of what's going wrong. So sorry to see that you're running into this issue with alignment.

It appears as if this may be related to a known issue that our Support and Engineering teams are working on. To determine if what you're experiencing is the same bug, our Support team will need to test directly with your file. 

I will open a ticket on your behalf with our Support team so that they can take a closer look. Please keep an eye out for an email from one of our Support agents soon.

Thanks for hanging in there,

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here including the following details:

1. What operating system you're using. Please include the version (e.g. macOS 10.13.3).
2. What version of Craft Manager and "Design System Manager" plugins you're using.
3. A copy of one of the affected Sketch file(s)

I am having the same issue - is there any indication of when this might be fixed? It's currently breaking a significant portion of our design system.

If it helps to diagnose the problem, I'm pretty sure the bug is with the way that the DSM handles text styles. I noticed above that the OP has a style applied to the button text (best practice, as you advise). I have found that if i upload a component with no text style, the vertical alignment of the text remains intact.

This is a massive problem for our team as well. Is there any ETA at all on a fix? 

Hi Tim and Ashley,

Sorry to hear that this is affecting you and your teams as well. I understand how frustrating it is to wait for a fix to an issue. The Engineering team is aware of the issue but we prioritize issues based on the scope and impact of the issue. For that reason, we don’t have an immediate fix or ETA available.

I would like to open tickets on each of your behalf so that our Support team can notify you as soon as there are any updates around this issue. Before passing this over to them, can you each please provide the following additional details?:

1. What operating system are you using? Please include the version (e.g. macOS 10.13.3).
2. What version of Craft Manager and "Design System Manager" plugins are you using?

Look forward to hearing from you,

Shaina

Mac OS = 10.13.6

Craft 1.0.87

I would also encourage others to post here, as I'm guessing the bug detailed above must be affecting many other users. It will only be proiritised correctly if people make a noise about it. To my mind, it breaks the whole point of the DSM and makes uploading components futile, so should be treated as high priority.

Hi Tim,

Thanks for providing those details! I have spoken with the Support agents you are working with to notify them of your comments here in Community. They will be able to best assist you moving forward.

You're absolutely correct. The more reports we receive from users about issues like this helps our teams effectively prioritize issues based on their scope and impact. As soon as we have any updates about this issue, we will be sure to let you know.

Additionally, part of my job is to take important threads from Community to meetings with relevant Product Managers to discuss the struggles our customers are having. I will be sure to raise your concerns in my next meeting with the DSM Product Managers.

Thanks for hanging in there,

Shaina

I'm experiencing the same issue with alignment and colors changing. We're planning a DSM training session with our team within the next few weeks. Can I have an ETA? 

Hi Rachel,

Thank you for taking the time to reach out about this issue. Sorry to hear that this is proving to be an issue with your upcoming training session with you and your team. So that we can keep you in the loop on this issue, I will be opening a ticket on your behalf with our Support team. Please keep an eye out for an email from one of our Support agents soon.

After working with some of the other users that have posted here, I can confirm that our Engineering team is aware of the issue. Unfortunately, we are unable to provide an update or ETA for a fix on this issue. However, I can assure that our team currently working to establish the root cause, and put a fix in place. 

We are sorry that we can't provide a better answer at this time, and hope to have some good news soon! Please let me know if there's anything else I can help out with in the meantime.

Best,

Shaina

I am experiencing the same issue with vertical alignment on button elements.

Hi Melissa,

Sorry to hear that you're also running into this. As mentioned above, this may be related to a known issue that our team is taking a look at.

In order to determine if this is related, can you please provide some additional information?:

1. What operating system are you using? Please include the version (e.g. macOS 10.13.3 or Windows 10).
2. What version of Sketch are you using?
3. What version of the Craft plugins are you using?
4. Could you provide a screenshot showing what’s going wrong?

Once we have those details, we can dig deeper to help get this sorted.

Thanks,

Shaina

Hi Shaina,

OS - MAC OS 10.15.1 (though the problem was occurring prior to updating to Catalina)

Sketch - Version 59.1 (86144)

Craft Plugin 1.0.59

Thanks,

Melissa

Thanks for following up with those details, Melissa! As mentioned above, this appears to be related to a known issue that our Engineering team is aware of.

To be sure that this is the same issue, I would like to have our Support team take a closer look at this. I'll open a ticket on your behalf including the details that you've provided. Please keep an eye out for an email from one of our Support agents soon.

Thanks again,

Shaina

Hi,

I have the same problem, we've been in touch with support and hope this is a priority bug. The vertical alignment is a very useful and sometimes essential feature which I need to be able to use. Please prioritise this bug, as it has been an issue for a while now and is getting in the way multiple times an hour every working day.

Sketch: Version 61 (89581)

macOS Version: 10.14.6 (18G1012)

Craft Manager Version: 1.0.90

Hi Wenzel,

Thanks for commenting here in the Community and I'm sorry that you've been affected by this issue. Although I'm not able to find any open tickets about it under the email addressed that you are using to comment here, please rest assured that if you have logged it already with our Support team, they would make our engineers aware that you're also affected and we will do our best to get to the bottom of it as soon as possible. 

I understand how frustrating it is to wait for a fix to an issue. The Engineering team prioritizes issues based on the scope and impact of the issue. For that reason, we don’t have an immediate fix available, but are still working hard on a resolution. We’re constantly working on improvements, and we greatly value opinions like yours. Part of my job is to take important threads from Community to meetings with relevant Product Managers to discuss the struggles our customers are having. I will be sure to raise your concerns with our Community Moderator so they can discuss in their next meeting with this PM. 

Thank you so much for your patience!

Monika

If anyone else is experiencing this issue, please contact our Support team directly here to report the issue you’re encountering.

I'm still seeing the same issue and I have everything updated. We have a large client and tons of symbols that this affects.

Please get this fixed promptly.

Phil

Hi Phil,

Thanks for your comment. I'm sorry to hear that you're running into trouble as well. 

So we can determine if your issue is indeed related, could you please provide your details as well? Once we have your details, we'll be able to have our Support team troubleshoot internally. 

1. What operating system are you using? Please include the version (e.g. macOS 10.13.3).
2. What version of Sketch are you using?
3. What version of the Craft plugins are you using?
4. Could you provide a screenshot showing what’s going wrong?

Best,

Ella

MacOS Catalina version 10.15.1

Sketch 60.1

Craft v1.0.91 (169)

Hey Phil,

Thank you so much for providing those details. I've opened a ticket on your behalf for our Support agents with your details. Our Support agents will be in touch with you as soon as possible, so please out for an email from them.

Best,

Ella

My team is having the same issue, we are trying to add our design library components to DSM but all of the elements are importing into Sketch with the same text alignment issue. Very frustrating. Is there going to be a fix for this any time soon?

Has been an issue for what feels like a decade. Please fix this, it seems like such a simple problem.

Hi Alex and Wenzel,

Unfortunately, we do not have any updates for you on this particular issue at this time.  We're terribly sorry that this continues to hinder your workflow, and hope to have good news for all users facing this issue soon. 

Alex: I will open a ticket on your behalf to be sure that your incident gets reported. Please look for an email from one of our Support agents soon.

As soon as we have any updates from our Engineering team, we will be sure to post an update here. I will also be raising this with our DSM Product Team during our next meeting.

In the meantime, some users have found that detaching the Text Style(s) before syncing the object to DSM can help. I understand this is not an ideal workaround, but I still wanted to mention it in case it could be helpful.

Our apologies again for any disruption or frustration this issue has caused. Please let us know if you have any other questions in the meantime.

Thanks for bearing with us,

Shaina

The above is not really a viable workaround. It goes against the best practice that you yourselves advocate, which is that all components uploaded should have text styles attached. It is astonishing that for such a fundamental flaw in your system, which is being highlighted by ever increasing numbers of your users, your answer is still we have no update as to when it will be fixed. This thread was started in September of last year and the problem predates that.

Hi Tim,

We completely understand where you're coming from, and we're sorry that we can't find a better solution at this time. As mentioned above, we know that this workaround is less than ideal due to the points that you mentioned in your response. However, we want to make sure to inform all users running into this issue of their options while our team looks into this issue.

I have raised your comment with our DSM Product Managers in a meeting last week, and I'll continue to raise this with them over the coming weeks. Once we have an ETA on a fix for this issue, we'll be sure to let you know here in Community.

Thanks for your patience,

Shaina

My team is also still experiencing the same issue. Some of us are on Sketch 61, others on 62, and the issue with text alignment at the top still exists. 

Hi Monika,

We apologize for any disruption that this is causing for you and your team. As mentioned above, this is a known issue that our DSM Product and Engineering teams are looking into.

So that we can link up your incident to the report we're tracking on this issue, we will need to collect some additional information in a ticket. I will open a ticket on your behalf requesting this additional information. Please look for an email soon.

As soon as we have any updates on this issue, you will be notified via email in your ticket. I will also be sharing any updates as we have them to this Community thread.

Thanks for reporting,

Shaina

Hi InVision Tem,

Thanks for your update on the Vertical Alignment Issue. However, even when I updated my Sketch and Craft manager to the latest version. The alignment problem is still there. Please see the following picture as an example.

I am using Mac and my Sketch version is Version 63.1 (92452). My Craft version is 1.0.92.

Looking forward to your feedback. Thank you.

Sorry to hear that you're still experiencing issues, Minshuo! As mentioned in my update above, the symbols will need to be re-added to DSM after the update in order to work properly. Can you please confirm that you re-added these symbols after updating to the latest version of Craft Manager?

Additionally, can you please let me know what version of DSM you're currently running?

Thanks,

Shaina

My Team is still seeing this issue after re-adding the symbols into DSM.

Here is the video showing the issues we are seeing

Importing: https://drive.google.com/file/d/1SRgZmtPKUNaEby-uDxA_IgqP2540mPG-/view?usp=sharing

Checking styles: https://drive.google.com/file/d/1foWemdUNnp4djlr8Qq-zhO_s5ewns_zs/view?usp=sharing

Sketch version: Version 63.1 (92452) / Craft Version: 1.0.92 / DSM Version: 1.1.26 / MacOS: 10.15.3 (19D76)