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InVision ambassador ambassador
Marissa Taylor Marissa Taylor

Crashing When uploading to Invision

Anyone experiencing crashes of the Craft plugin when trying to sync with Invision? Certain artboards uploads and other ones crash out when it gets to the "Extracting Artboards".

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador Edited
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UPDATE

Our engineers identified the source of the problem and released a fix in the latest version of Craft Manager (1.0.89). We have tested here and everything appears to be working correctly again!

If you're running into this issue, please update your Craft Manager to the latest version of 1.0.89, and then try Syncing your file(s) again. In order to update please open Craft, go to the cogwheel menu, select preferences and then click the blue "Check for updates" link (as seen below).

 


Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Yikes! Sorry to hear that Craft is crashing on you, Marissa. To get a better idea of what might be causing this, can you please provide some additional information?:

  1. A screenshot of your "About this Mac" overview
  2. The version of Craft Manager that you're running
  3. The version of Sketch or Photoshop that you're using
  4. A screencast or screenshot(s) displaying the issue, or any error messages that you might be receiving

Look forward to hearing from you,

Shaina

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shiwwa
InVision ambassador shiwwa , ambassador
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Hey! Same here. 

Craft keeps crashing and uploads blank screens to Invision. 

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I'd really appreciate some help here, as it's a serious blocker for my work. 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Shiwwa,

I apologize for the disruption that this is causing in your workflow. Thanks for taking the time to provide all of the details that you have above.

In order to get to the bottom of what's causing this issue more quickly, I would like for our Support team to troubleshoot with you directly. I'll open a ticket on your behalf including all of the details that you have here. Please keep an eye out for an email from one of our Support agents shortly.

Thanks for hanging in there,

Shaina 

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