Can't Install latest version of Studio on Windows 10

Hi Alireza,

So sorry for the trouble with getting Studio to work on your Windows machine! We want to get you up and running as soon as possible. Can you please provide the following information so that we can take a closer look into why this might be happening?:

1. Can you send over a screenshot of your Windows/GPU information?
2. Do you have any AntiVirus programs running on your computer? 
3. Can you please provide a screenshot showing any error messages that you might be receiving, or the blank screen you're referring to?
4. What version of Studio have you installed?

Look forward to hearing from you,

Shaina

Hi

I installed the app again and this time it was installed without any problem.

Glad to hear that this has resolved for you, Alireza. If you ever have any issues in the future, don't hesitate to reach out.

Hi

I downloaded Studio and tried to install many times but I see a black screen and Invision logo and then nothing. the installer closes and nothing happens. Studio is not installed but it's in the Uninstall app page.

i cant anstall the invision app 

I am having the exact same issue. I have antivirus software. I am not getting any error messages. I am trying to install InVision Studio for the first time with version 1.22.1. I double click the .exe file to run it. A black rectangle with the Studio logo pops up with a rotating square. The taskbar icon shows it progressing, and says "Installing" if I hover over it, but once the green bar reaches the end, it just closes out, the installer window disappears and nothing happens after that. And searching through my machine, InVision Studio was not installed.

Hi Niel and Danielle,

Sorry to see that each of you are having issues downloading the latest version of Studio on your Windows machines. Thanks for taking the time to provide the details that you have in your posts.

At this point, I would like for our Support team to take a closer look at this and will be opening tickets for each of you. They will be able to do some further troubleshooting to determine the source of the issue. Please look out for an email from one of our Support agents soon for further assistance.

If anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.

Thanks for hanging in there,

Shaina

Hi i have same problem, i use win 10, when i try install InVision Studio Setup 1.22.1, its only apear loading screen, and then gone. How to solve this problem ?

My computer spec :

------------------
System Information
------------------
Time of this report: 10/2/2019, 23:59:50
Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7640
BIOS: BIOS Date: 06/01/15 09:18:59 Ver: 04.06.05 (type: BIOS)
Processor: AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8142MB RAM
Page File: 6983MB used, 2437MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

---------------
Display Devices
---------------
Card name: AMD Radeon HD 7800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6819)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Problem Code: No Problem
Display Memory: 6098 MB
Dedicated Memory: 2028 MB
Shared Memory: 4070 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal

Hi Reza,

Thank you for getting in touch and I am really sorry for the trouble you are having to install Studio in your Windows 10 computer. Could you please provide me with the details below so that we can check this further?:

1. Can you please send a screenshot of your operating system information? We need to see both the “Device specifications” and the “Windows specifications” sections on the “About” page. To grab that info, click the Start (Windows icon) button, and then click Settings > System > About.
2. Could you provide screenshots showing what’s going wrong (e.g. any error messages)?
3. Do you have admin rights on the computer?

Looking forward to hearing from you soon!

Shaina

Hi Shaina,

the same issue. There is only black screen with logo during instalation and when I try to open app after instalation, there is only white screne that cannot be closed or minimized to tray using window buttons. App can be closed by right clicking on tray -> close window. Here you can see my screenshot.

Edit: I tried to install and run it as Administrator.

Best
Ondrej

Hi Ondrej,

I apologize for the issues that you're encountering with opening Studio on your Windows machine. Thanks for taking the time to provide all of the details that you have above. This information will help out team determine the source of the issue.

In order to get to the bottom of this, I would like for our Support team to take a closer look at this for you. I will be opening a ticket on your behalf with our Support team including all of the details that you have here. Please keep an eye out for an email from one of our Support agents.

Best,

Shaina

Hi Mark,

So sorry to see that you're running into these issues with Studio for Windows. I noticed that you have reached out to our Support team and you're actively working with one of our Support agents. I have notified your Support agent of your comment here in Community so that they can best assist you moving forward.

To reiterate your Support agent's troubleshooting, can you please try the following?:

1. Uninstall Studio (completely remove all Studio files and installation files)
2. Disconnect the External Monitor or any other connected USBs
3. Re-install Studio with the dock disconnected using new installation files from here: https://www.invisionapp.com/studio

Hope this helps, and we look forward to hearing back soon.

Best,

Shaina

Hi Shaina

reply for your last comment here : https://support.invisionapp.com/hc/en-us/community/posts/360050333651/comments/360007932831

1. Can you please send a screenshot of your operating system information? We need to see both the “Device specifications” and the “Windows specifications” sections on the “About” page. To grab that info, click the Start (Windows icon) button, and then click Settings > System > About.

I already write my computer specification detail in my last post, my System Information and Hardware Information, let me repeat again :

My computer spec :

------------------
System Information
------------------
Time of this report: 10/2/2019, 23:59:50
Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7640
BIOS: BIOS Date: 06/01/15 09:18:59 Ver: 04.06.05 (type: BIOS)
Processor: AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8142MB RAM
Page File: 6983MB used, 2437MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

---------------
Display Devices
---------------
Card name: AMD Radeon HD 7800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6819)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Problem Code: No Problem
Display Memory: 6098 MB
Dedicated Memory: 2028 MB
Shared Memory: 4070 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal

2. Could you provide screenshots showing what’s going wrong (e.g. any error messages)?

    I already post error image, there is no message error, when i open invision studio, its only appear loading screen, and then its suddenly close. nothing happen after that

3. Do you have admin rights on the computer?

    Yes, iam user administrator

I try reinstall, cleaning up, and it still happen, how to solve it ?

Thanks for taking the time to provide all of those details, Reza! I'm going to open a ticket on your behalf with our Support team so that they can take a closer look at this for you.

Please keep an eye out for an email from one of our Support agents soon. Please let me know if there's anything else I can help out with in the meantime.

Thanks again for reporting,

Shaina

I had the same problem. Did a few things which has resolved it.

• disconnected monitor display and used just laptop
• used CCleaner to clean up files and registry
• Studio then installed successfully
• Plugged back external monitor and got error message saying something went wrong
• Quit and restarted
• Got error message saying hardware not compatible. Asked to restart for the app to update hardware settings
• Now able to start

Hope this helps.

worst app it not install in windows 10 and windows 7 then why you say your web site two platform support please remove win link only display mac only. I'm very disappointed.

Hi Chandrasekar!

I'm very sorry to hear that you're also having trouble installing Studio! Although Windows 7 is not currently supported, you should be able to install it on Windows 10 or later with a 64-bit Intel or AMD processor. To better understand why you're having trouble, can you please confirm a couple of details:

1. Can you please send a screenshot of your operating system information? We need to see both the “Device specifications” and the “Windows specifications” sections on the “About” page. To grab that info, click the Start (Windows icon) button, and then click Settings > System > About.

2. Which version of Studio for Windows are you trying to install?

3. Could you provide screenshots or screencast showing what’s going wrong when trying to install Studio?

4. Could you please confirm if you are able to install it in the compatibility mode? 

Look forward to hearing back!

Monika

Hi,

i have the same problem.

I can't install the last version of invision on mys desktop windows 10.

I downloaded Studio and tried to install many times but I see a black screen and Invision logo and then nothing. the installer closes and nothing happens. Studio is not installed but it's in the Uninstall app page.

Hi Sylvie,

Happy to help here!

Would you first navigate to the below path and see if you have certain configuration files?
Select “This PC” > Local Disk/C > Users > [username] > AppData > Local > InVision​

In this folder, is there a "SquirrelSetup.log" file? If so, would you mind attaching a copy to your response?
However, if that folder is nonexistent, please follow the below steps:

1. Perform a standard Uninstall. Start Menu > Add of Remove Programs > find InVision Studio under the "Apps & features" header > Uninstall
2. In Search box, search for %programfiles% and delete any folders related to InVision Studio
3. Next search for %appdata% and delete the “InVision Studio” folder
4. Now, search for %temp% and empty the entire folder
5. Empty the temp folder
6. Delete any InVision Studio setup/exe files in your Downloads folder
7. Finally, empty the Recycle Bin!

After this, head over to https://www.invisionapp.com/studio to grab the most recent installation files. Let me know how things go!

Best,

Shaina

Hi i have same problem, i use win 10, when i try install InVision Studio Setup 1.22.1, its only appear loading screen, and then gone. How to solve this problem ?

Hey Tapas, 

It's Mike from InVision here. I'm really sorry for the troubles you've faced trying to install Studio. 

Please try to re-install after that and let me know if this helps. 

1. Perform a standard Uninstall. Start Menu > Add of Remove Programs > find InVision Studio under the "Apps & features" header > Uninstall
2. In Search box, search for %programfiles% and delete any folders related to InVision Studio
3. Next search for %appdata% and delete the “InVision Studio” folder
4. Now, search for %temp% and empty the entire folder
5. Empty the temp folder
6. Delete any InVision Studio setup/exe files in your Downloads folder
7. Finally, empty the Recycle Bin!

If these steps do not get Studio running on your machine, please let us know so we can get you in contact with our Support team. 

Looking forward back! 

Best, 

Mike

Hi,

If you are facing problem in installing Invision studio software. Try turning off your internet before you installing.

I am having the exact same issue.  The app has a desktop icon and is in the uninstall listing, but it unable to open.  I have tried all the answers above, but to no avail. It appears to get half way through the install and fail, because it never gives you any options to select. If we are all having this same issue, it sounds like this version is garbage and a new version needs to be released to fix these bugs. Oh, and while you are at it, you might want to fix the link to the download page as well, because  https://www.invisionapp.com/studio (listed above) does not lead you to the install files.