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InVision ambassador ambassador
Alexandre Ferreira Alexandre Ferreira

iFrame prototype flickering on Safari

Hi, how are you?!

 

I've added an iFrame with a prototype from Invision to my site, but when I open it with Safari or iOs the screens keeps flashing and flickering and I can't navigate on it.

 

The website is www.mastery.design and the iFrame is just past the first banner.

Thanks!

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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For others landing here that may also be experiencing this issue, this is a known limitation that our Product and Engineering teams have evaluated based on factors including severity, impact, scale, and frequency. Given the cost required to address this bug, we have decided to allocate our resources to addressing other issues with a greater impact on our customers, and don't intend to fix this issue at this time. If you're experiencing this and would like to add your feedback around this issue, please contact our Support team directly here.

We will continue to track this issue and monitor the prevalence and severity of the bug, and we will revisit that decision if the circumstances change but at the moment, this issue only occurs in Safari and does not affect other browsers.

In the meantime, we do have a viable workaround you can try if you'd like. We've noticed the issue may be narrowed down to your preferences in Safari. Before we test this, please clear your completely clear your history and then restart the browser.

After that, please uncheck "Prevent cross-site tracking" in Safari. You can find this option in the area shown in the below screenshot (Safari > Preferences > Privacy).

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Hope this helps!


Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Alexandre,

I'm sorry to hear that you're having some issues with embedding your project, but I'll be happy to look into this for you. 

To get a clearer understanding of what's happening on your end, I'd like to gather some further details:

  1. Could you please send through some screenshots or a screencast of the issue occurring? 
  2. Is this happening with all prototypes or just one in particular?
  3. Which browser version and operating system are you using? Please get these details by going to http://www.whatsmybrowser.org/, clicking “Copy”, and pasting the link it gives you into your reply.

This information will help us look into this further, so I'll look forward to hearing back from you!

Thanks,

Shaina

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Alexandre Ferreira
InVision ambassador Alexandre Ferreira , ambassador
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Hi Shaina, thanks for responding!

 

Sure, there you go.

  1. Link to the video I recorded of the issue: https://imgur.com/rurjk5k
  2. Just this one and on Safari or iOs
  3. The link: https://whatsmybrowser.org/b/RUX2TV6

 

I appreciate your help!

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Beth Vanderkolk
InVision ambassador Beth Vanderkolk, InVision Employee , ambassador
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Hey Alexandre,

Thanks for sharing that additional info! I just opened a ticket on your behalf, so keep a look out for an email from the InVision Support team. Thanks for your patience.

Beth

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