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InVision ambassador ambassador
Luis Gutierrez Luis Gutierrez Edited
Answered

Inspect asking for source files, even when using Craft

I keep getting a message on the Inspect mode of one of my projects to "Sync your source files". I have used Craft Sync to push these updates, and even made sure to change the artboard to confirm that an update was going through to Preview. I have completely reinstalled Craft manager and the plugin as well, but that hasn't resolved the issue. 

Info:

CRAFT by Invision Labs Plugin - 1.0.59

CRAFT Manager - 1.0.85 

Sync + Prototype - 2.3.136

Sketch - 57.1

Automatically update plugins has been ON, and check for updates confirms I am on the latest versions

Google Chrome - 76.0.3809.100 (Official Build) (64-bit)

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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UPDATE

Great news! Our engineers identified the source of the and have released a fix in the newest version of Craft.  We have tested here and everything's working correctly once more.  Please update to the latest version of Craft, 1.0.86, and give this another try -- let us know if you are still having trouble.  Otherwise, thanks for your patience while we worked to fix this issue.


Nick Lau
InVision ambassador Nick Lau , ambassador
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I'm also encountering the exact same issue. Like Luis, I'm using the latest version of every app/plugin/browser, and am definitely syncing artboards to InVision using Craft.

  • CRAFT by Invision Labs Plugin - 1.0.59
  • CRAFT Manager - 1.0.85 
  • Sync + Prototype - 2.3.136
  • Sketch - 57.1
  • Automatically update plugins has been ON, and check for updates confirms I am on the latest versions
  • Google Chrome - 76.0.3809.100 (Official Build) (64-bit)

1

Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador Edited
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Hi Luis and Nick,

So sorry to see that both of you are having issues with with Inspect mode. I appreciate you each taking the time to provide all of the necessary details in order for our Support and Engineering teams to take a look.

I would like for our Support team to take a closer look at this for each of you. I will open tickets for each of you with our Support team including all of the details that you have here. Please look out for an email from one of our Support agents soon.

If there's anything else I can help you out with in the meantime, please don't hesitate to reach out again. I apologize for the disruption that this is causing for each of you, and hope to get you some answers soon.

Best,

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.

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Ricky
InVision ambassador Ricky , ambassador
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I contacted support for this same issue. It's a known bug. The work around they suggested was to save or upload your page or pages from a different file, which does work. Ugly I know but hopefully they fix it

And while it seems like it might be file related, I've gone back to look at old prototypes, that I havent touched in months and I still get the "Sync Source Files" page when I try to inspect certain pages

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks for reporting this with Support as well, Ricky. We also appreciate you following up on this thread with that information. One of our Support agents will be in touch once we have any updates, and I will be sure to add a comment to this post as well.

Again, if anyone else is experiencing this issue, please contact our Support team directly here to report.

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