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InVision ambassador ambassador
Friedel Friedel Edited

Performance Issues

Hi,

we really experience performance issues by showing prototype in preview mode. Is there any limitation of using amount of different screens or interaction? The main problem is, that while vertical page scrolling, some images or icons are extremely stuttering (juddering) or even don't scroll anymore and get stucked. The images we are using are really not huge (4 or 5 400x400 jpgs sqeezed down to 60x60 px)

I attached a screenshot of the prototype, so you get an idea of the size of the project.

Can you give us pls some hints how to avoid performance issues?

Studio Version 1.22.1
MacBook Pro 2015 / 2,8 GHz Intel Core i7 / 16 GB 1600 MHz DDR3 / AMD Radeon R9 M370X 2048 MB
(not using external monitor)

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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UPDATE

We are very sorry for the troubles earlier with some elements appearing to "jump" and exhibit a lag when scrolling up and down in Studio's Preview. I’m happy to report that our engineers have identified the source of the issue and have released the fix. I tested here and everything's working correctly once more.

Please give this another try and let us know if you're still having any problems. Otherwise, our sincere apologies for the delay and many thanks for your patience while our Engineering Team worked to fix this issue.


Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador Edited
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Hi Friedel,

I apologize for the frustration that these Studio performance issues must be causing for you and your team. We appreciate you taking the time to write a detailed post about these issues, including a screenshot of your prototype.

I would like for our Support team to take a closer look at your prototype for you to do some further troubleshooting. I'll open a ticket on your behalf with our Support team including all of the information that you have provided in this post. Please keep an eye out for a message from one of our Support agents requesting some additional information for testing.

We appreciate your patience and understanding, and hope to get you some answers soon! Again, I apologize for any disruption that this is causing for you and your team.

Thanks for reporting,

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.

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