Sorry, the InVision Help Center does not support Internet Explorer. Please download
Microsoft Edge or another modern browser.
No results found for the query
[[ query ]]
View all results
As of the last Sketch update, the Craft plugin no longer updates existing prototypes. Why is that?
Our engineering team has released a new version of Craft Manager which contains the fix for the issue where Craft Manager crashes if the artboard includes a layer with SF symbol icon as the layer name. When you have a minute, please update Craft Manager to the latest version via CraftManager > cog wheel setting > Preference. Please test out Craft Sync with your Sketch file after CraftManager is updated to see if the issue is resolved for you.
If anyone else is still experiencing this issue, please contact our Support team directly here.
So sorry to hear that Craft has stopped working for you with the latest Sketch update, Corey! To determine what's going one here, can you please provide some additional information?:
Look forward to hearing from you soon,
I am also having the same issue when clicking artboard order the screen just closes.
Sketch Version 57.1 (83088)
Craft Version 1.0.85
Thanks for providing those details, Alexander. Sorry to hear that you're also running into issues with Craft Sync.
I would like for our Support team to take a look at this for you to determine what might be causing these issues. I will open a ticket on your behalf including the details that you have in your comment. Please keep an eye out for an email from one of our Support agents soon who will be able to troubleshoot with you further.
Thanks in advance for your patience,
Having the same problem on my end. I'm on the latest version of sketch 57.1
Sorry to hear that you're running into this as well. I would like for our Support team to take a closer look at this for you. To help them, there are a few questions we have for you:
Once I have those details, I can pass this along to our team in support so they can help get this sorted.
It just hangs on an asset, I've restarted, and it just hangs at the same asset every time.
After turning off Prevent upload... still got an error see below
Craft V 1.0.85
Thanks for providing those details, and I'm sorry that you're still encountering these issues. At this point, I would like for our Support team to take a closer look at this for you.
I will open a ticket on your behalf with our Support team including the details that you already have in this post. Please keep an eye out for an email from one of our Support agents soon.
Thanks for hanging in there,
Would you mind following these steps to refresh some configuration files?1. Close CraftManager completely 2. In Finder, go to *Go > Go to Folder*3. Type ~/Library/Application Support/4. Locate the folder called “CraftManager” and delete this folder entirely5. Delete Craft installation files from the downloads folder6. Empty the trash7. Restart CraftManager and then go back to preferences and try the install of the plugins for Sketch againIf this doesn't help, please let me know and I'll get a ticket opened on your behalf.
Stopped working for me too. Craft crashes when opening, checks for updates and crashes again when trying to publish an dartboard from Sketch.
I tried the steps I found on this page: https://support.invisionapp.com/hc/en-us/community/posts/360048553851-Can-t-upload-artboards,
but the problems remain.
So sorry for the disruption that this is causing for you, Hans. I noticed that you have already been working with our Support team on this issue. Thanks for taking the time to open a ticket with them.
As mentioned in your ticket, what you're experiencing is related to a known issue that our Support and Engineering teams are working on. We will be sure to keep you in the loop with any updates on your ticket as we have them.
I have notified your Support agent of your comment here in Community so that they are up to date on your issue. Please let me know if there's anything else I can help you with in the meantime.
Thanks for reporting this,
to comment, sign up or sign in.