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Melanie Williams
Melanie Williams Updated

DSM not updating

The DSM is't updating when I click "sync to library."

I am working with 1 other designer and we are both set as admins. We have tried to both make a new symbol, add it to the DSM and then view both of those changes in the web version of the sDSM. When I click on the "sync library to document" button on my local file, I cannot see the symbol that my co-worker has made. It's strange that it appears on the web version, but not locally. Any tips?

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Melanie,

Thanks for reaching out here in Community, and for opening a ticket with our Support team. It appears as if one of our Support agents has reached out with the following message:

  • As a first step, could you please confirm whether the elements you're attempting to update already exist as Sketch symbols in your document? Non-Symbol elements will not update using the "Sync library to document" button, and will need to be updated manually. 

    You can read more about this here: Managing Your DSM Library – Syncing your library

    If the elements that are failing to update are already existing as symbols, and the above does not resolve things, I'd like to gather some further details:
  1. Could you please send through some screenshots or a screen recording showing the steps you're taking to sync your updated library to your Sketch file, and the discrepancies/issues you're seeing? 
  2. Could you please confirm which versions of Sketch and Craft Manager you're using? 
  3. Could you also confirm the version for the DSM plugin? You can find this by clicking the Craft "C" icon in your menu bar, going to the "Tools" panel and mousing over "Design System Manager" to reveal the version number.
  4. Could you please send through the affected Sketch file?

    Looking forward to hearing back from you!

Feel free to provide this information here, or in your response to your ticket. Our Support agents will be able to best assist you moving forward.

Hope this helps,


Ward Penney
InVision ambassador Ward Penney , ambassador

I felt a similar pain point, and I discovered I was thinking about DSM incorrectly. Here is what I experienced:

The DSM sync button does not download the Styles and Components/Symbols to a blank Sketch file. It only affects symbols and styles *already* in the Sketch file. To get a Style or Component/Symbol into your Sketch file, you need to drag it from the DSM plugin window. You can then "sync" it with the button going forward. 

The disconnect as I see it: I had a mental model of a 1-click "download the DSM" button that gives us me Sketch file complete with all Styles and Symbols from the DSM. I would then use that to make other designs in "throwaway" files for the purpose of each project. Could we get such a button?

I hope this helps!

Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Ward,

If I'm understanding correctly, you're looking to sync all items from DSM to a blank Sketch file, correct? If so, this function should already be available as explained here.

With DSM you can quickly sync library changes straight to your Sketch file. To update symbols (components in DSM), text styles, and layer styles, open the DSM tool and click the sync icon as seen below:

Please let me know if this is what you're looking for. If not, can you please provide some more details around what you're hoping for?




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