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InVision ambassador ambassador
Shane deLumeau Edited

Asset sizes being changed when downloaded

After uploading a project to Invision Cloud through Craft, my team is using Inspect to view the assets and download them. The sizing in Inspect shows correctly. The download pane shows the size correctly. But when you download the asset and open it up, InVision is changing the size of the asset and cropping transparent pixels off it seems. This makes it difficult and not accurate for developers to match the designs. See images attached. Any help fixing this issue is appreciated.


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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Shane,

Thanks so much for taking the time to provide those details for us to review. Based on the screenshots you've provided, this appears as if it may be related to a known issue that our Engineering team is investigating.

At this point, I would like for our Support team to take a closer look at this to determine if this is, in fact, the same issue. I will open a ticket on your behalf including all of the details that you have here for them to review. Keep an eye out for an email from one of our Support agents soon.

I apologize for any disruption that this is causing in your current workflow. Please let me know if there's anything else I can do to help.




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