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InVision ambassador ambassador
Denise

Screens are not uploading

Trying to update my project with some new png files. Invision seems to be having problems uploading/updating the screens. Anyone else having this issue??

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Denise,

Sorry to hear that you're having issues updating your screens. To get a better idea of what's going on here, can you please provide some additional information?:

  1. A screenshot of your "About this Mac" overview
  2. If you're using Craft Sync to upload your screens, can you please provide:
    2a. The version of Craft Manager that you're using
    2b. The version of the Craft Sync + Prototype plugin that you're using
  3. The version of Sketch, Photoshop, or Studio that you're uploading your screens from
  4. A screencast or screenshot(s) displaying the issues you're having

Look forward to hearing back,

Shaina

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Anders Ojgaard
InVision ambassador Anders Ojgaard , ambassador
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I have this issue too. I'm just drag-dropping png files, but get an error message whenever I try to access what I just uploaded (see below). After clicking "OK, Got it" the just uploaded screenshot is gone.

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Anders,

Our apologies for the disruption in service impacting uploads to prototypes and boards. Our engineers identified the source of the issue and we released a fix yesterday. We’ve tested here, and we believe everything is working correctly once more.

Please give your upload another try and let us know if you're still having trouble. Otherwise, thanks for your patience while we worked to fix this issue.

Cheers,

Shaina

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Carl
InVision ambassador Carl , ambassador
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Sorry to hear that you're having issues updating your screens. To get a better idea of what's going on here, can you please provide some additional information?:

  1. A screenshot of your "About this Mac" overview
  2. If you're using Craft Sync to upload your screens, can you please provide:
    2a. The version of Craft Manager that you're using: 1.0.97
    2b. The version of the Craft Sync + Prototype plugin that you're using: 1.0.61
  3. The version of Sketch, Photoshop, or Studio that you're uploading your screens from: Sketch 66.1
  4. A screencast or screenshot(s) displaying the issues you're having

 

 

I tried syncing from Craft, Uploading from Craft (not sure if that's the same as syncing), Exporting PNG from Sketch to File and 1) Uploading from "Add Screens" button and 2) Dragging and Dropping. 

 

Also tried copying and pasting as a new artboard. 

 

None of those worked. 

 

Any help?

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Camille M
InVision ambassador Camille M, InVision Employee , ambassador
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Hi Carl,

So sorry to hear that you’re running into this issue! Thanks for providing the details you have here in Community for our team to use for further troubleshooting.

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,

Camille

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