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InVision ambassador ambassador
Irit Elad Irit Elad

Can't upload artboards

Hey, 

I have sketch version 57 and craft version 156, and I can't upload any more screens to my project.

I see the massage that the project was updated but new artboards are not there. 

What can be the problem?

 

Thanks,

Irit

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Irit,

Sorry to hear that you're running into issues with syncing your artboards to your InVision Project. To get a better idea of what might be causing this, can you please provide some additional information?:

  1. A screenshot of your "About this Mac" overview.
  2. The version number of Craft Manager that you're running which you can find by using the instructions here. I see that you mentioned you're using "156", does that mean version 1.0.56?
  3. The version number of the Craft Sync + Prototype plugin that you're running which you can find by using the instructions here.
  4. Are you receiving any error messages? If so, please provide a screenshot showing that error message.
  5. Is this happening with all prototypes or just one in particular?

Look forward to hearing back soon,

Shaina

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Irit Elad
InVision ambassador Irit Elad , ambassador
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Hi,

Craft version is: 1.0.85(156)

 Version number of the Craft Sync + Prototype plugin: 2.3.136

I don't get any error messages. And I'm still on a free version so it's happening only on my one project :) 

Thanks,

Irit

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks for providing those details, Irit. Since you're on the latest versions of Craft and Sketch, I would like for you to try one more thing before getting a Support agent involved.

As a next step, I'd like to have you perform a comprehensive, deep uninstall/reinstall of Craft using the steps below. Please skip any steps that are not applicable (e.g. if a file/folder mentioned is not present) and let me know if you get stuck anywhere along the way:

  1. Close Craft Manager (by clicking into the "C" > clicking the gear icon > choosing Close).
  2. Go into Sketch, and navigate to Plugins ➝ Manage Plugins.
  3. In the pop-up modal, select Craft by InVision Labs, and click the gear icon in the lower left and select the uninstall option. This will move some items to the trash.
  4. Quit Sketch entirely.
  5. Open the Activity Monitor (via Applications > Utilities > Activity Monitor), and then force quit the Craft Manager and Panels (if applicable) processes.
  6. Open Spotlight and search for ~/Library/Application Support/
  7. Delete the com.invisionlabs.CraftManager folder, the com.invisionlabs.CraftManager.json file, the com.invisionlabs.CraftInstaller folder, and the CraftManager folder.
  8. Open the com.bohemiancoding.sketch3 folder.
  9. Delete the Panels folder (if applicable). Please note that these steps will remove any custom Type or Photos items you’ve created in Craft Data. If you'd like to preserve those, please go to ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings and back up the file "com.invisionlabs.data."
  10. Open the Plugins folder.
  11. Delete the Panels.sketchplugin file (if applicable).
  12. Navigate to the Downloads folder.
  13. Search for craftinstaller and delete any files that deal with the Craft Installation process.
  14. In Applications or the folder in which you installed Craft Manager, delete CraftManager.app.
  15. Empty the Trash.
  16. Go to https://craft-assets.invisionapp.com/CraftManager/production/CraftManager.zip and unzip the CraftManager
  17. Drag and drop the Craft Manager app into your computer's "Applications" folder or the folder of your choice before launching it.
  18. Open Craft Manager and then install Craft for Sketch.
  19. If you had backed up the "com.invisionlabs.data" file before performing these steps: launch Sketch now in order to rebuild the ` ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings ` directory. Then, place the backed up "com.invisionlabs.data" file in the ".settings" folder and restart Sketch to restore your custom Type & Photos items.

Thanks,

Shaina

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