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InVision ambassador ambassador
DevPie DevPie

Can't run craft on fresh install, on latest Mac OS

 

When I try to launch the application for the first time. It just crashes. Already tried re-installing and restarting my computer.

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi DevPie,

So sorry to hear that you're having issues with using Craft on your machine. So that I can get a better idea of what might be causing this, can you please provide some additional information?:

  1. Are you receiving any error messages? If so, please provide a screenshot.
  2. Can you please provide a screenshot or screencast displaying what's going wrong?
  3. What version of Craft are you running?
  4. Is the Craft Manager icon appearing in your toolbar?

Look forward to hearing from you,

Shaina

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DevPie
InVision ambassador DevPie , ambassador Edited

1 & 2. It kept telling me the app crashed. I can't show the error message because I checked a box that said don't tell me again. So now I get absolutely no feed back. 

3. It's the the latest i guess. I went to the invision.com/craft webpage and downloaded it directly today on a newly installed mac os. I have no idea what version it is but i'm assuming its the latest.

4. No the icon does not appear because it was never successfully installed.

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi DevPie,

Thanks for providing that information! As a next step, I'd like to have you perform a comprehensive, deep uninstall/reinstall of Craft using the steps below. Please skip any steps that are not applicable (e.g. if a file/folder mentioned is not present) and let me know if you get stuck anywhere along the way:

  1. Close Craft Manager (by clicking into the "C" > clicking the gear icon > choosing Close).
  2. Go into Sketch, and navigate to Plugins ➝ Manage Plugins.
  3. In the pop-up modal, select Craft by InVision Labs, and click the gear icon in the lower left and select the uninstall option. This will move some items to the trash.
  4. Quit Sketch entirely.
  5. Open the Activity Monitor (via Applications > Utilities > Activity Monitor), and then force quit the Craft Manager and Panels (if applicable) processes.
  6. Open Spotlight and search for ~/Library/Application Support/
  7. Delete the com.invisionlabs.CraftManager folder, the com.invisionlabs.CraftManager.json file, the com.invisionlabs.CraftInstaller folder, and the CraftManager folder.
  8. Open the com.bohemiancoding.sketch3 folder.
  9. Delete the Panels folder (if applicable). Please note that these steps will remove any custom Type or Photos items you’ve created in Craft Data. If you'd like to preserve those, please go to ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings and back up the file "com.invisionlabs.data."
  10. Open the Plugins folder.
  11. Delete the Panels.sketchplugin file (if applicable).
  12. Navigate to the Downloads folder.
  13. Search for craftinstaller and delete any files that deal with the Craft Installation process.
  14. In Applications or the folder in which you installed Craft Manager, delete CraftManager.app.
  15. Empty the Trash.
  16. Go to https://craft-assets.invisionapp.com/CraftManager/production/CraftManager.zip and unzip the CraftManager
  17. Drag and drop the Craft Manager app into your computer's "Applications" folder or the folder of your choice before launching it.
  18. Open Craft Manager and then install Craft for Sketch.
  19. If you had backed up the "com.invisionlabs.data" file before performing these steps: launch Sketch now in order to rebuild the ` ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings ` directory. Then, place the backed up "com.invisionlabs.data" file in the ".settings" folder and restart Sketch to restore your custom Type & Photos items.

Thanks,

Shaina

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DevPie
InVision ambassador DevPie , ambassador Edited

Followed the steps didn't work. Many of those steps were useless because the application never installed in the first place like I said.

The one folder that did exit was ~/Library/Application Support/CraftManager and I deleted it like you said and then tried the other steps but found nothing like you described on my computer.

 

I also followed these steps and verified that I am not using any proxy. 
https://support.invisionapp.com/hc/en-us/articles/218172803-Why-am-I-unable-to-install-or-connect-with-Craft-and-InVision-Sync-

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DevPie
InVision ambassador DevPie , ambassador Edited

I can confirm that whenever I double click the Craft Manager in my applications folder (again the "C" icon still does not appear for me in the top bar on mac) within Activity monitor I see "Report Crash" appear at the top then disappear. So the app is just crashing on macOS Mojave Version 10.14.6

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Sorry to hear that you're still having issues. After taking a closer look at this, it appears as if your "About this Mac" overview has an "Unavailable" Serial Number. 

Our team is currently investigating a known issue that is preventing users without serial numbers from using Craft. I would like to open a ticket on your behalf so that our Support team can keep track of your issue and keep you in the loop with any updates as we have them.

Please keep an eye out for an email from one of our Support agents soon. 

Thanks for your patience,

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here to report.

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