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InVision ambassador ambassador
Dieter Buehler

I cannot join my corporate account invitation because I have created a trial account in the past

I get the following error message when trying to

Join IBM's InVision Account

. I get the following error message: OOps. An existing account is already using this email address.

This post is associated with a known feature request: [[problemTicketSubject]]. Let our Product team know that you’re interested in this feature.

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador
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Hi Dieter,

Sorry to see that you're encountering this issue with joining your corporate account. In order to get this resolved, I'm going to open a ticket on your behalf with our Support team. They will be able to assist you at the account level and get things sorted out.

Please let me know if there's anything else I can do to help.

Best,

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.


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