Sorry, the InVision Help Center does not support Internet Explorer. Please download Microsoft Edge or another modern browser.


InVision ambassador ambassador
Dieter Buehler Dieter Buehler

I cannot join my corporate account invitation because I have created a trial account in the past

I get the following error message when trying to

Join IBM's InVision Account

. I get the following error message: OOps. An existing account is already using this email address.

0

comments

sort by

official comment
Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Dieter,

Sorry to see that you're encountering this issue with joining your corporate account. In order to get this resolved, I'm going to open a ticket on your behalf with our Support team. They will be able to assist you at the account level and get things sorted out.

Please let me know if there's anything else I can do to help.

Best,

Shaina

If anyone else is experiencing this issue, please contact our Support team directly here for the speediest resolution.


join the conversation

to comment, sign up or sign in.