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InVision ambassador ambassador
Lachlan Sunderland Lachlan Sunderland

iOS app not respecting automatic redirect delays

Hi there, just found another infuriating and weird issue -_-

I'm putting together a prototype for usability testing and need to use automatic redirects with timed delays to mimic interactions. This works very well in the browse. Unfortunately we need to use the iOS app for it's handy 'user' test feature (also, come on inVision, usability test not user test) and it's completely ignoring all of the delays I've set.

For example i've applied 1500ms delay on an app splash screen before loading the first real screen. When viewed in the inVision app this splash screen only flashed for a fraction of a section before navigating to the next screen.

Anyone know if this a known issue? Are there any work arounds?

Cheers,

Lachlan

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Beth Vanderkolk
InVision ambassador Beth Vanderkolk, InVision Employee , ambassador
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Hey Lachlan,

Thanks for touching base here. I'm so sorry you're having trouble with the iOS app not respecting automatic redirect delays! I'm going to open a Support ticket on your behalf so they can dig in to this for you. Keep your eyes peeled for an email, please. Thanks for hanging in there.

Beth

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Tommy Wakeham
InVision ambassador Tommy Wakeham , ambassador
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Same for the android app

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Tommy,

Sorry to hear that you're also experiencing this issue in the Android app. Before having our Support team take a look at this for you, can you please provide your mobile operating system details and the version of the InVision Android app that you're running please?

Look forward to hearing back,

Shaina

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Tommy Wakeham
InVision ambassador Tommy Wakeham , ambassador
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sure, im on a Pixel 2 running android 9 and invision 2.6.8

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Beth Vanderkolk
InVision ambassador Beth Vanderkolk, InVision Employee , ambassador
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Hey Tommy,

Thanks for those deets. I just opened a ticket with Support on your behalf so they can dig in to what's going on. Keep your eyes peeled for an email! Have a great weekend!

Beth

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simanta pathak
InVision ambassador simanta pathak , ambassador
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same problem here.. automatic redirect not working on the iphone app, but works on a browser.. i needed it tomorrow and now its this.. invision you really failed me, it was my first real test using invision.. oh well.. 

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Beth Vanderkolk
InVision ambassador Beth Vanderkolk, InVision Employee , ambassador
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Oh no! Simanta, I'm so sorry about that. It looks like you already have a Support ticket open with Brittini, so I'll let her continue to troubleshoot for you. Looks like she's waiting to hear back from you. Hope you had a nice weekend and again I'm so sorry for the trouble you experienced.

Beth

 

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Charles Walter
InVision ambassador Charles Walter , ambassador
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Having the same issue here. 

InVision app: 2.7.4 (499)

iOS: iPadOS 13 Beta

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Charles,

Thanks for reaching out here and for providing those details. It looks like your InVision mobile app for iOS is a bit outdated. The newest version is 2.8.3.  Can you please go ahead and update that to the lates to see if this issue continues once updated?

If this persists can you please provide the following information?:

  1. A share link to the prototype in question (if you're able to share publicly)
  2. A screenshot of the settings for the timed redirect
  3. Is this something that appears isolated to one particular prototype, or have you seen this same issue with other prototypes as well?
  4. Are you chaining multiple timed redirects? (where one screens redirects, then that destination screens also has a timed redirect setup)

I look forward to hearing back.

Best,

Shaina

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