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John Drach
John Drach Updated
Answered

Nobody at my organization can view DSM

I can't get DSM to work right? Or maybe this is the intended functionality? I can't imagine it is. Here is what is happening. 

Under people for my DSM account I have this selected:

Anyone at Nutrien
All members of the Nutrien organization can access the website, but only collaborators can access your libraries via the Sketch plugin.
 
While in my library in settings under invite I have this setting set:

Public
Anyone who has the share link can view this library, even if they are outside your organization.
 
Nobody can view the link. They're asked for a password. So we tried having some people create an account and then they can see DSM. Interestingly enough after they sign out they can still navigate DSM. Do I need to tell everybody who wants to only view the site that they need to download Invision? If so this is a terrible user experience. Please help me. I will never be able to get any adoption for this product if I can't fix this problem. 

This post is associated with a known feature request: [[ problemTicketSubject ]]. Let our Product team know that you’re interested in this feature.

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Beth Vanderkolk
InVision ambassador Beth Vanderkolk , ambassador

Hey John,

I see you're working with Brittini in Support on this issue. Looks like she's waiting to hear back from you with some additional info to begin troubleshooting. I'll keep my eye on that ticket for you!

Beth
Community Manager

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Beth Vanderkolk
InVision ambassador Beth Vanderkolk , ambassador

I wanted to follow up on this issue where users would be prompted to sign in when accessing a public DSM library share link.

Our Engineers were able to get that issue fixed and users should not expect to encounter it any longer. If you experienced this issue, please have any affected users attempt to access your public DSM library link once again. They should no longer be prompted to sign in. 

Thank you for your patience while our team worked on sorting this out. We want to make sure everything is fully working as intended now, so please don't hesitate to reach out if you have any questions or lingering issues with this. We'll be able to resume troubleshooting right away if necessary.

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