Sorry, the InVision Help Center does not support Internet Explorer. Please download Microsoft Edge or another modern browser.


InVision ambassador ambassador
Michal Ozorowski Michal Ozorowski

Emoji characters not appearing properly on Craft DSM panel on Mac

Hello, 

It's not a massive problem, but I was wondering if anyone had the same, and managed to get it fixed.

When I open DSM panel on Sketch, all I can see is plenty of [?] icons. When i rollover any of the titles though, the emoji icon is visible. 


0

comments

sort by


Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
Comment actions Permalink

Hi Michal,

Sorry to see that you're running into this issue. I appreciate you taking the time to provide that screenshot. In order to determine what might be causing this, could you please provide some additional information?:

  1. A screenshot of your "About this Mac" overview
  2. The version of Sketch that you're running
  3. The version of DSM that you're running
  4. The version of Craft Manager that you're running

Look forward to hearing from you,

Shaina

0

Michal Ozorowski
InVision ambassador Michal Ozorowski , ambassador
Comment actions Permalink

Here you go:

Sketch version 55.2

Craft version 1.0.59

DSM version 1.1.21

 

 

0

Caitlin Cambron
InVision ambassador Caitlin Cambron , ambassador
Comment actions Permalink

Hi Michal,

Thanks for providing those version/system specs!

I've played around with this a bit and have a few follow up questions. When labeling those sections in DSM did you place emojis there intentionally? What method did you use (e.g. copy and paste the emoji from somewhere else, or use the control + command + space bar trick)? Have they ever shown up before, not just when you hover over them?

Thanks,

Caitlin

0

Michal Ozorowski
InVision ambassador Michal Ozorowski , ambassador
Comment actions Permalink

Hi Caitlin - Yes I placed emojis intentionally and I tried both methods. The same happens to InVision example library when I load it via Sketch plugin.

I noticed something else though - a similar things happens on chrome tabs, when emojis is in the title of a page:

When I open the same page in Safari, everything looks correct:

0

Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
Comment actions Permalink

Thank you so much for following up with all of these details, Michal! At this point, I would like to have our Support team take a look at this for you.

I will open a ticket on your behalf including all of the information you have in this post. Please keep an eye out for a message from one of our Support agents soon.

0

join the conversation

to comment, sign up or sign in.