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Kyle
Kyle Updated

Hotspot templates not working?

Howdy,

I've applied a hotspot, and it waaas working correctly. but now it is only working on some screens and not on others, even though they are applied to all of them. If it helps, i'm using the latest version of the craft sync plugin from Sketch, and i'm a free user on invisionCloud.

I even tried removing a screen, reuploading it, and applying the template, but it didn't work. 

I could just delete the hotspot and try it all again, but i'd like to know if i'm doing something wrong.

Here is a screencast: https://drive.google.com/file/d/1plH7xTrvqklZiAnp63AUpTf3OTQ9N6xx/view

Here is a link to the project: https://invis.io/TUSQLEZ5D29

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Kyle,

Sorry to hear that you're running into this issue with your hotspot templated and hiding overlays as screens mentioned in your other post.  I appreciate you taking the time to provide screencasts and a link to your project. 

At this point, I would like our Support team to take a closer look at this for you. They will be able to do some deeper troubleshooting with your file to discover the source of each issue that you've reported.

I will open a ticket on your behalf including all of the details you have in both posts. Please keep an eye out for an email from one of our Support agents soon.

Thanks for your patience,

Shaina

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Kyle
InVision ambassador Kyle , ambassador

Thankyou.

If it helps anyone else reading this, couple things that help. 1. Restart sketch and that fixes screens not uploading correctly, and 2 - for this issue, I ended up just deleting the hotspot and doing it all over again to make it work, BUT the issue happens when you apply a fixed header. Having a fixed header that encumbers a hotspot template messes things up, so play with that. 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Thanks for reporting those findings, Kyle!

Have a great day,

Shaina

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Joe Pendlebury
InVision ambassador Joe Pendlebury , ambassador Edited

Hi Kyle,

 

Thank you for sharing your findings.  I have been experiencing the exact same issue with hotspot templates for months, painfully deleting the templates and starting over, only for the issue to intermittently occur again thereafter.

 

It is interesting that you specifically reference the likely cause of the issue being with the use of a fixed header, as this is where I am also running into issues with hotspot templates disappearing from the screens they are applied to, on my mobile designs.  The checkbox remains ticked though, suggesting the hotspot template is still applied, even though it is not visible on the design itself.

 

Removing the fixed header isn't an option so it would be good to understand if you have found a way to overcome this hindrance?  Likewise, InVision Support, have your Devs found a permanent fix for this?

 

Cheers,

 

Joe

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Beth Vanderkolk
InVision ambassador Beth Vanderkolk , ambassador

Hey Joe,

We'll need to actually work with the file/prototype to ensure this isn’t a bug, but it sounds like template/hotspots are breaking by changing a single hotspot associated with the template. I'll open a ticket on your behalf so we can dig in to this. Keep your eyed peeled for a response from the Support team.

Beth

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Susan
InVision ambassador Susan , ambassador

I'm creating a header a mobile design and it moves each of 4 hotspots to completely different positions on every screen it's applied to. Same with the footer templates. SO FRUSTRATING and a HUGE time waster. Renders the "template" useless and has caused me to spend HOURS trying to fix. Deleting templates and starting over... deleting screens and starting over. Has there been any fix? 

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Joe Pendlebury
InVision ambassador Joe Pendlebury , ambassador Edited

I feel your pain, Susan. Aside from the hotspot template issues outlined above (that Kyle first reported), which InVision Support are actively investigating, I have also recently noticed the random repositioning of hotspot templates too.

In my case, I have only seen this start to happen very recently, and it is rare that it happens, but is still extremely frustrating when it does. Now you've also mentioned it, I will keep a note of what I do immediately before it happens again.

Out of interest, regarding the hotspot templates you're witnessing this issue with, are they first positioned in a fixed header or footer of your mobile prototype, before the repositioning issue occurs? That's where the issue seems to occur for me.

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Susan
InVision ambassador Susan , ambassador

Hi Joe,

I figured it out, for my issue anyway. Some screens were set to export from Sketch at 1x, some at 500w and most, appropriately at 2x and so the hot spots were moved/distorted due to the varying resolutions of the images. 

Also, regarding the header and footer hotspots, I figured out that the hotspot cannot cross the line where you are placing your fixed header or footer, or the hotspot(s) that intersects with it (even by 1 pixel) simply won't work. So make sure the hotspots are slightly above the header line and slightly below the footer line. 

I figured those things out but am having other weird random occurrences that are huge time wasters :( .

Hope this helps you a bit! 

S

 

Susan

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Joe Pendlebury
InVision ambassador Joe Pendlebury , ambassador

Hi Susan,

Thank you for sharing this insight - it is most helpful!

Regarding the random repositioning of hotspots, I also export my screen designs from Figma at both 1x and 2x, so it could well be that I have inadvertently uploaded a screen at the wrong resolution, compared to all others featured in my mobile prototype. Great spot!

As far as the issue originally raised with hotspot templates randomly disappearing when used in the fixed header of my mobile prototype, I can confirm that the bounding edges (of the hotspot templates) are nowhere near where the line is placed indicating the bottom of the fixed header. I have however fallen foul to hotspots marginally intersecting the fixed header line before though, which took a while to fathom out when I realised the hotspots were not working as intended.

Again, thank you for sharing your findings. I am sure they will help others who stumble across this post too! :)

Joe

 

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Loc Lam
InVision ambassador Loc Lam , ambassador Edited

It's 2020 and I just built out an entire app with hotspots in the dock menu. After adding the final touch, I went back over everything and ALL the Home hotspot (pretty much everywhere in the app) is not working. It's selected when in building mode, but there's nothing there. This is an extremely frustrating bug. PLEASE provide a fix for this. This is not an isolated case. I don't have sticky header or footer on many screens and this still happened. I'll now have to go over the entire app and manually add in Home, and pray to God this doesn't happen to other hotspots or I am doomed. 

EDIT: I may have found a possible cause. When a hotspot is applied to a lot of screens like on an app, if you add, save, then realized you don't need it on this one screen and delete, all the other hotspots are also deleted. Not thrilled to discovered this, but I hope it helps in fixing it in the future. 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Loc,

I'm really sorry to hear how much this has impacted your project! We definitely understand how frustrating it can be to wait for a fix on an issue.

To ensure that you're report gets properly documented, and that you're findings are reported with our Product team, I will be:

  1. Opening a ticket on your behalf with our Support team so they can gather all pertinent details. Please keep an eye out for an email from one of our Support agents soon.
  2. Discussing this with our Product team during our next meeting. We’re constantly working on improvements, and we greatly value opinions like yours. Part of my job is to take important threads from Community to meetings with relevant Product Managers to discuss the struggles our customers are having.

If there's anything else I can help out with, please don't hesitate to follow up. 

Thanks for hanging in there,

Shaina

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Christian Jensen
InVision ambassador Christian Jensen , ambassador

How has this not been fixed?

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador

Hi Christian,

Thanks for getting in touch via our Community! I'm sorry to hear that you're having trouble with your hotspot temples. 

If you'd be able to provide some further details on what you're experiencing, we'll be happy to pass this on to the Support team for troubleshooting. 

  • Could you please send through some screenshots or a screen recording showing this issue occurring, especially of any error messages you might see?
  • If you try accessing the prototype via a private/incognito window, does the issue persist? 
  • Could you please confirm your browser and OS details by going to www.whatsmybrowser.org, clicking the “Copy” button, and pasting the link it gives you into your reply?

Looking forward to your reply!

Best,
Raynor

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