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InVision ambassador ambassador
Martin Stepanek Martin Stepanek

Screen as Overlay on Mobile Doesn't stay fixed

I created the menu you see on the right side of the screen, it slides out with swipe left.

I then added a hot spot to the 3rd icon from the bottom (mall) and set it as Screen as Overlay, slides up from the bottom and this is the result.

So far all is good, and the overlay stays in place until I click off of it. But on my android phone (Galaxy A5), when I click the Mall icon the overlay just flashes and disappears. It won't stay fixed. Any idea on how to fix this? Doesn't matter if I use SMS link or Invisionapp app, it just flashes and disappears.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Martin,

I apologize for the issues with the Screen as Overlay not working properly when viewing on your Galaxy A5. So that I can get a better idea of what's causing this issue, can you please provide the following information?:

  1. A screenshot of your "About this Mac" overview
  2. Did you create your prototype in Sketch or Photoshop then sync using Craft? If so:
    2a. What version of Sketch or Photoshop are you using?
    2b. What version of Craft Manager are you running?
    2c. What version of the Craft Sync plugin are you running?
  3. Can you please provide your operating system details for your Android device?
  4. When viewing your prototype on your Galaxy A5, are you view it in your browser or the InVision Android App?

Look forward to hearing from you,

Shaina

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Martin Stepanek
InVision ambassador Martin Stepanek , ambassador
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1. I'm not using a Mac, I'm using an HP Chromebook G1 with Chrome webbrowser. 

2. I created the screenshot by taking screenshots of the homescreen and/or editing with Pixlr app, uploaded the screens to invisionapp.com then created the hotspots and so on.

      2a. Pixlr 

      2b. Not Craft

      2c. N/A

3. Model: SM-A520W

    Android 8.0.0

    Patch Level May 1, 2019

4. I've tried viewing in both browser and invision app  on mobile with the same result. Only place it works is on the web (I assume that's Cloud)

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Thanks for providing those details, Martin. At this point, I would like for our Support team to take a closer look at this for you.

I'll open a ticket on your behalf with our Support team including all of the details that you have here. Please keep an eye out for an email from one of our Support agents soon.

Thanks for your patience,

Shaina

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Martin Stepanek
InVision ambassador Martin Stepanek , ambassador
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Is there any answer to this as of yet ....? Like holy mac, I'm not sure why I'd consider buying a full version for our dev team if we can't even make this work. It's been months and still no fix? 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Martin,
 
Thanks for taking the time to follow up on this thread. I understand how frustrating it is to wait for a fix to an issue. The Engineering team is aware of the issue but we prioritize issues based on the scope and impact of the issue. For that reason, we don’t have an immediate fix available. However, this is an issue that I will be raising in the soonest Product meetings.
 
I will also notify your Support agent about this recent comment. Again, I apologize for the frustration that this is causing for you.
 
Thanks for bearing with us,
Shaina
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David van der Loo
InVision ambassador David van der Loo , ambassador
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Hi Shaina,

I have the same issue as Martin (and have been happily on a Invision Professional Plan for over 2 years :) ).

The same issues appear here: the overlay works fine in the Invsion viewer on desktop (Windows 10 / Latest Chrome browser) but the overlay is only visible in flashes on mobile (Samsung S8, Android 8).

What new informatie is available on this issue (roadmap planning, updates, workarounds, similar community topics, ...)? And has the issue been recreated by your engineers?

-David

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi David,

So sorry to hear that you're also running into this issue. We definitely want to help our here. Thanks for remaining a loyal InVision user for the past couple of years!

I can confirm that our team was able to replicate the issue reported by Martin. This is a known issue where overlays which have hotspots linking to another 'Screen as overlay' will flash and transition erratically across Android and iOS mobile devices.  At this time the Prototype will only be displayed properly when viewing from the web on a desktop. 

That being said, I would like to open a ticket on your behalf so that our Support team can gather the necessary information to add your issue to the existing report for our Product and Engineering teams to investigate. Please keep an eye out for an email from one of our Support agents soon.

We truly apologize for the inconvenience that this has caused, and hope to have an update for you soon.

Best,

Shaina

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