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InVision ambassador ambassador
Ed Fin Ed Fin

Can't login :/

I updated craft but cant login, it just pulses the C logo over and over. I've tried logging in by domain and by email, no luck :/

sketch 54.1 (76490)

craft manager 1.0.80

sync prototype 2.3.130

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Sorry to hear that you're having issues logging into Craft Manager after updating, Ed. So that I can better understand what might be causing this, can you please provide the following information?:

  1. A screenshot of your "About this Mac" overview
  2. A screencast or screenshot displaying the issue you're facing
  3. A screenshot displaying any error messages that you might be receiving
  4. Have you attempted to uninstall and reinstall Craft?

Look forward to hearing from you,

Shaina

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Ed Fin
InVision ambassador Ed Fin , ambassador
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3) I don't get any errors, the craft login screen just constantly bounces the logo

4) I haven't tried this, but would of never thought to do this

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Ed,

Thanks for providing that information. As a next step, I'd like to have you perform a comprehensive, deep uninstall/reinstall of Craft using the steps below. Please skip any steps that are not applicable (e.g. if a file/folder mentioned is not present) and let me know if you get stuck anywhere along the way:

  1. Close Craft Manager (by clicking into the "C" > clicking the gear icon > choosing Close).
  2. Go into Sketch, and navigate to Plugins ➝ Manage Plugins.
  3. In the pop-up modal, select Craft by InVision Labs, and click the gear icon in the lower left and select the uninstall option. This will move some items to the trash.
  4. Quit Sketch entirely.
  5. Open the Activity Monitor (via Applications > Utilities > Activity Monitor), and then force quit the Craft Manager and Panels (if applicable) processes.
  6. Open Spotlight and search for ~/Library/Application Support/
  7. Delete the com.invisionlabs.CraftManager folder, the com.invisionlabs.CraftManager.json file, the com.invisionlabs.CraftInstaller folder, and the CraftManager folder.
  8. Open the com.bohemiancoding.sketch3 folder.
  9. Delete the Panels folder (if applicable). Please note that these steps will remove any custom Type or Photos items you’ve created in Craft Data. If you'd like to preserve those, please go to ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings and back up the file "com.invisionlabs.data."
  10. Open the Plugins folder.
  11. Delete the Panels.sketchplugin file (if applicable).
  12. Navigate to the Downloads folder.
  13. Search for craftinstaller and delete any files that deal with the Craft Installation process.
  14. In Applications or the folder in which you installed Craft Manager, delete CraftManager.app.
  15. Empty the Trash.
  16. Go to https://craft-assets.invisionapp.com/CraftManager/production/CraftManager.zip and unzip the CraftManager
  17. Drag and drop the Craft Manager app into your computer's "Applications" folder or the folder of your choice before launching it.
  18. Open Craft Manager and then install Craft for Sketch.
  19. If you had backed up the "com.invisionlabs.data" file before performing these steps: launch Sketch now in order to rebuild the ` ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings ` directory. Then, place the backed up "com.invisionlabs.data" file in the ".settings" folder and restart Sketch to restore your custom Type & Photos items.

Please let me know if this helps resolve things for you. If you're still having issues, please let me know.

Best,

Shaina

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Ed Fin
InVision ambassador Ed Fin , ambassador
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Ok that seemed to work. It still took awhile for the bouncing C to load up, but this time if finally loaded.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Glad to hear that worked, Ed! Please let me know if there's anything else I can help you with.

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Ed Fin
InVision ambassador Ed Fin , ambassador Edited
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This happens every month. Not sure why I have to keep uninstalling Craft and doing this on a constant basis. It happened in June as well, I've had to do this at least 2-3 other times and having to do it again today. Not just installing Craft but all the list of junk to do. It's really inconvenient.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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So sorry to hear that you're continuing to run into this issue on a regular basis, Ed. We definitely don't want you to have to go through this frustrating process every time this issue pops up.

To get a better idea of the root of this issue, I would like our Support team to take a closer look at this for you. I will open a ticket on your behalf including the details you have provided in the past. Please keep an eye out for an email requesting some additional information. 

Best,

Shaina

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