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sketch crash when i try to create a new freehand

I have updated sketch to 53.1, and now when i try to update or to create a new freehand sketch crashing !

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  • Avatar
    Shaina Torgerson

    Hi Mohamed,

    Sorry to hear that you're having issues with Sketch crashing when attempting to use InVision. In order to determine what's causing this issue, can you please provide the following information?:

         1. Which macOS version are you using? 
         2. Are you using any additional Sketch plugins (e.g. Anima)?
         3. Which version of Craft Manager and the Sync + Prototype tool are you using? 
          - For Craft Manager, you can check this by clicking the 'C' icon on your macOS toolbar, clicking the cogwheel icon at the upper right corner, and opening Preferences. 
          - For Craft Sync, you just need to open Craft Manager from your macOS toolbar and hover over 'Sync + Prototype' on the Tools tab. 

    Look forward to hearing from you,

    Shaina

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    Mohamed Limayma

    Hi Shaina,

     

    Thanks for your answer, i delete Anima and still the same problem 

     

    Mac 10.14.2, Craft Manager 1.0.75 and for Craft Sync 2.3.113.

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  • Avatar
    susan

    I also have this issue as well as my coworkers.

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  • Avatar
    Shaina Torgerson

    Hi Mohamed and Susan,

    Mohamed - Thank you very much for providing those version details I would like for our Support team to do some further troubleshooting with the file in question and will be opening a ticket on your behalf. Please look for a message soon requesting additional information.

    Susan - Sorry to hear that you and your team are also running into this issue! I would also like for our Support team to take a closer look at this for you, and will be opening a ticket on your behalf. Please look for a message soon requesting additional information for troubleshooting.

    Hope to get each of you some answers soon!

    Have a great day,

    Shaina 

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