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InVision ambassador ambassador
Mohamed Limayma Mohamed Limayma

sketch crash when i try to create a new freehand

I have updated sketch to 53.1, and now when i try to update or to create a new freehand sketch crashing !

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Mohamed,

Sorry to hear that you're having issues with Sketch crashing when attempting to use InVision. In order to determine what's causing this issue, can you please provide the following information?:

     1. Which macOS version are you using? 
     2. Are you using any additional Sketch plugins (e.g. Anima)?
     3. Which version of Craft Manager and the Sync + Prototype tool are you using? 
      - For Craft Manager, you can check this by clicking the 'C' icon on your macOS toolbar, clicking the cogwheel icon at the upper right corner, and opening Preferences. 
      - For Craft Sync, you just need to open Craft Manager from your macOS toolbar and hover over 'Sync + Prototype' on the Tools tab. 

Look forward to hearing from you,

Shaina

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Mohamed Limayma
InVision ambassador Mohamed Limayma , ambassador
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Hi Shaina,

 

Thanks for your answer, i delete Anima and still the same problem 

 

Mac 10.14.2, Craft Manager 1.0.75 and for Craft Sync 2.3.113.

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susan
InVision ambassador susan , ambassador
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I also have this issue as well as my coworkers.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Mohamed and Susan,

Mohamed - Thank you very much for providing those version details I would like for our Support team to do some further troubleshooting with the file in question and will be opening a ticket on your behalf. Please look for a message soon requesting additional information.

Susan - Sorry to hear that you and your team are also running into this issue! I would also like for our Support team to take a closer look at this for you, and will be opening a ticket on your behalf. Please look for a message soon requesting additional information for troubleshooting.

Hope to get each of you some answers soon!

Have a great day,

Shaina 

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