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InVision ambassador ambassador
Inma Lázaro Molinero Inma Lázaro Molinero Edited

Craft changes the size of some text boxes

Hi, I'm using Sketch 53.1 and Craft 1.0.57. When I export my artboards to Invision using Craft, some of my text boxes change their size. The first image shows my symbol with the correct size in Sketch.


 

In the second image when I inspect the same boxes in Invision, the second is 468.5px width (should be 312px) while the first show the correct size. I've seen other cases where Craft changes height while keeps width.

 

 

Thanks for your help.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Inma,

Sorry to hear that you're running into issues with your text boxes expanding after syncing from Sketch to InVision. As a next step, I'd like to have you perform a comprehensive, deep uninstall/reinstall of Craft using the steps below. Please skip any steps that are not applicable (e.g. if a file/folder mentioned is not present) and let me know if you get stuck anywhere along the way: 

Before attempting these instructions, please ensure Sketch is not running! Open activity monitor, search for Sketch and stop the process to be sure since it does not have to be actively opened to be running. This is very important.

Also, please be sure to reboot your machine after installation.

  1. Close Craft Manager (by clicking into the "C" > clicking the gear icon > choosing Close).
  2. Go into Sketch, and navigate to Plugins ➝ Manage Plugins.
  3. In the pop-up modal, select Craft by InVision Labs, and click the gear icon in the lower left and select the uninstall option. This will move some items to the trash.
  4. Quit Sketch entirely.
  5. Open the Activity Monitor (via Applications > Utilities > Activity Monitor), and then force quit the Craft Manager and Panels (if applicable) processes.
  6. Open Spotlight and search for ~/Library/Application Support/
  7. Delete the com.invisionlabs.CraftManager folder, the com.invisionlabs.CraftManager.json file, the com.invisionlabs.CraftInstaller folder, and the CraftManager folder.
  8. Open the com.bohemiancoding.sketch3 folder.
  9. Delete the Panels folder (if applicable). Please note that these steps will remove any custom Type or Photos items you’ve created in Craft Data. If you'd like to preserve those, please go to ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings and back up the file "com.invisionlabs.data."
  10. Open the Plugins folder.
  11. Delete the Panels.sketchplugin file (if applicable).
  12. Navigate to the Downloads folder.
  13. Search for craftinstaller and delete any files that deal with the Craft Installation process.
  14. In Applications or the folder in which you installed Craft Manager, delete CraftManager.app.
  15. Empty the Trash.
  16. Go to https://craft-assets.invisionapp.com/CraftManager/production/CraftManager.zip and unzip the CraftManager
  17. Drag and drop the Craft Manager app into your computer's "Applications" folder or the folder of your choice before launching it.
  18. Open Craft Manager and then install Craft for Sketch.
  19. If you had backed up the "com.invisionlabs.data" file before performing these steps: launch Sketch now in order to rebuild the ` ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings ` directory. Then, place the backed up "com.invisionlabs.data" file in the ".settings" folder and restart Sketch to restore your custom Type & Photos items.

Note: You must have admin permissions and if you are in a robust corporate environment with strict firewalls/VPN/Proxies, then it will affect the installation process.

Apologies for the lengthy process. Please let me know how this works for you!

Look forward to hearing from you,

Shaina

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Inma Lázaro Molinero
InVision ambassador Inma Lázaro Molinero , ambassador

Hi,after doing all the steps, I have the same problem.

Best regards.

Inma

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Inma,

Thank you for attempting the steps I provided above. Sorry to hear that this did not solve things for you. I would like to escalate this to our Support team so that they can do some further troubleshooting with you, and will be opening a ticket on your behalf. Please look for a message from our Support team soon.

Thanks,

Shaina

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