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Cail
Cail Updated

Invision not honouring slices with "Export group contents only" in Sketch Library - getting a white background where it should be transparent

As per title, i've set up an icon set with each symbol containing a group, with the shape and a slice set to "Export group contents only" inside. This works fine when exporting icons directly from Sketch, but when I use an icon symbol from my library in a new document, the transparency isn't being honoured when I push to Invision via Craft. Icons now have a white background.

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Cail and Joana,

As you've been told by our Support team, what you're encountering is a known limitation that our Product and Engineering teams have evaluated based on factors including severity, impact, scale, and frequency. At this time, we have decided to allocate our resources to address other issues with a greater impact on our customers, and don't intend to fix this issue in the near future.

However, we will continue to track this issue and monitor the prevalence and severity of this issue, and we will revisit that decision if the circumstances change. That being said, I have notified each of your Support agents of your follow up comments here in Community and I will continue to do so. Your Support agents will continue to keep you in the loop with any updates around this issue as we have them.

Thank you very much for your patience and understanding. I apologize for any frustration that this has caused for you thus far.

If anyone else is experiencing this issue, please contact our Support team directly here to report your incident.

Have a wonderful day,

Shaina

Joana Neves
InVision ambassador Joana Neves , ambassador

I'm having the same result. White background where it should be transparent on screen uploaded from last Thursday on. 
Screens that were updated before Thursday appeared with transparent background.
Noted that I have not touch the icons on my library.
I'll be waiting for your feedback

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Cail and Joana,

Thank you for reaching out here in Community about the issues you're encountering with the "export group contents only" option. This appears as if it may related to an issue that our Support and Engineering teams are currently investigating. In order to determine if this is related can you each please provide the following information?:

     1. What operating system are you using? Please include the version (e.g. macOS 10.13.3 or Windows 10).
     2. What version of Sketch are you using?
     3. What version of the Craft plugins are you using?

Look forward to hearing from each of you,

Shaina

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Cail
InVision ambassador Cail , ambassador

OS: macOS 10.14.2 (18C54)

Sketch: 53 (72520)

Craft: 1.0.75

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Cail,

Thank you for providing those details. I noticed that you also have opened a ticket with our Support team. I have notified our Support team of your version details, and they will be reaching out shortly. Please look for a message from them soon.

Thanks for your patience,

Shaina

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Cail
InVision ambassador Cail , ambassador

Seems like the response was "We're aware of the issue, but we're not going to fix it any time soon"...seems to work fine in Zeplin, might have to switch to that instead.

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Joana Neves
InVision ambassador Joana Neves , ambassador

Same here :(

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Joana Neves
InVision ambassador Joana Neves , ambassador Edited



Cail & Shaina,
If the boxes of Background color & Include in export were checked off the icons remain with the transparency background on Inspect.

At list it's working for me.


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Cail
InVision ambassador Cail , ambassador Edited

Thanks Joana, that fixed it for SVG exports but strangely not PNG exports.

Also, now if i've changed the icon colour using overrides, invision inspect ignores it and shows the original, default colour.  Which is equally annoying!

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Joana - Thank you very much for providing that workaround! Glad to hear that's working for you in the meantime.

Cail - I have notified your Support agent that you attempted this workaround, and your results when attempting this. Please look for a message from your Support agent in your inbox.

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Cail
InVision ambassador Cail , ambassador

Shaina, I should clarify, I think it might be a seperate but related issue...ignoring the symbol overrides was happening regardless.

Example attached.

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Thanks for sharing that additional information, Cail. I will be sure to add this to your ticket with our Support team for their reference.

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Joana Neves
InVision ambassador Joana Neves , ambassador

Cail,
It's working for me in the meantime and with png exports.



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Stan Gomberg
InVision ambassador Stan Gomberg , ambassador

Same issue here, this is infuriating, 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Stan,

I apologize for the frustration that this issue is causing for you. I would like for our Support team to link you up with the issue that we are tracking so that they can keep you in the loop with any updates. Before getting one of our Support agents involved, can you please provide the following information?:

  1. A screenshot of your "About this Mac" overview
  2. What version of Sketch/Photoshop are you using?
  3. What version of the Craft plugins are you using?
  4. Additionally, out of curiosity, are the symbols you're using part of a Sketch library, or are they standalone symbols?

Look forward to hearing from you,

Shaina

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Mario Rocchi
InVision ambassador Mario Rocchi , ambassador

Hey guys, I'm having a similar problem here.

 

So, after making a group in Sketch and adding the Slice with "Export group content only" checked everything seems great. I got the correct size (no transparent pixels trimmed) for the icon.

 

After I sync the design with Craft to InVision, I apparently got the correct sizes.

 

However, after downloading the icons I got the transparent pixels trimmed. (File dimensions are 81*69 instead of 81*81). 

This is so frustrating because I'll have to spend more time exporting all these icons manually and share with the developers outside InVision. Problem is that this is so hard to maintain consistency whenever we make changes. 

 

- About this mac:

 

- I'm using Sketch 52.6

- Craft:

 

Extra info:

This is how the group is created. Slice+symbol. The symbols are just standalone symbols 

 

Any solution about this?

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Mario,

Sorry to see that you're also running into this issue. Thanks for taking the time to provide those screenshots and other details!

Cail discovered that a potential workaround is to remove the background color for the Sketch artboards:

However, this workaround only appears to help with SVG elements and not PNG.

As mentioned above, our team is continuing to track this issue as a known limitation, but are still gathering reports of the issue from users that this is impacting. That being said, I would like for our Support team to log your incident so that you can stay in the loop on any updates. I will open a ticket on your behalf with our Support team. Please keep an eye out for an email from one of our Support agents soon.

Thanks for hanging in there,

Shaina

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Stephan Henskens
InVision ambassador Stephan Henskens , ambassador

Now, 1 year and 3 months later, this issue is unfortunately still alive. After reporting this issue, as requested by Shaina Torgerson from InVision above, I got almost the same response telling me; based on an evaluation of factors including severity, impact, scale, and frequency, the team has decided to allocate our resources to addressing other issues with a greater impact, and as a result we don't intend to fix this issue at this time. We will continue to track this issue and monitor its prevalence and severity, and we will revisit this decision if the circumstances change.

Very sad to see one of the best hidden features is not of big importance, especially for an Enterprise application. "Developers will never have to bother designers asking if they can render that one single icon and they won't have to wait for it all day" was the statement that was made when choosing Invision Enterprise. To me it was also a very welcome feature for we, as designers, wouldn't be bothered anymore by developers asking; if we could render that one single icon and hear them nag all the time about why we can't do it strait away.... :-)

Anyways, keep this post alive and convince them into solving this issue!

I want my slices! <3

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Cail
InVision ambassador Cail , ambassador

Hi Stephen, our solution ended up being switching from Sketch + Invision to just using Figma for everything. Handovers are much smoother now.

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Stephan Henskens
InVision ambassador Stephan Henskens , ambassador

Yeah, Figma is becoming a very solid replacement indeed. The prototyping works seamlessly and even being a web app, they managed removing almost all concerns with that. Kinda like thinking about driving electric.... Just a small push and I might :-) To bad we just invested for 3 years Invision Enterprise :-( #StuckWithIt

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Stephan and Cail,

First, I want to thank you both for taking the time to reach out about this issue both here in Community and by discussing it with our Support team in your tickets. We're bummed to hear that this issue has driven you away from InVision and we hope that we can share some good news in the future about this.

I have personally touched base with each of your Support agents and discussed the feedback you've each shared with our Product Managers. We really appreciate the context you've added to this issue by sharing your individual use cases. I will continue to advocate for all users in this thread so that our Product Team can factor in this feedback when prioritizing tasks.

If there's anything else I can help out with in the meantime, please don't hesitate to follow up.

Thanks again,

Shaina

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Aakanksha Sonalkar
InVision ambassador Aakanksha Sonalkar , ambassador

I'm facing the same issue! PNGs with a transparent background sliced on Sketch and then synced onto InVision via Craft still show a white background. Any updates on this so far??

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Camille M
InVision ambassador Camille M , ambassador

Hi Aakanksha,

I’m opening a ticket on your behalf with our Support team so they can troubleshoot with you internally. Please keep an eye out for an email from one of our Support agents soon.

I apologize for any frustration and disruption that this issue is causing you!

Thanks for hanging in there,
Camille

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