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InVision ambassador ambassador
Revital Soffer Bergman Revital Soffer Bergman

Problem in installing the app

Hi when i'm trying to installing the app in Windows 10 I'm getting this error:

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi there,

Sorry to hear that you're running into issues with downloading Craft Sync on your Windows machine. As a first step, can you please confirm your operating system details?

Look forward to hearing from you,

Shaina

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Revital Soffer Bergman
InVision ambassador Revital Soffer Bergman , ambassador

Hi ,

Thank you for your quick reply!

My operating system is Windows 10, 64 bit.

 

Revital

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Thanks for providing that info, Revital! Can you also please provide the version of Photoshop you're currently running?

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Revital Soffer Bergman
InVision ambassador Revital Soffer Bergman , ambassador

I have the latest version of the program:

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Revital,

Thanks for providing that last piece of information. I would like for our Support team to take a closer look at this to see why you're running into this issue, and I will be opening a ticket on your behalf. Please look for a message from our Support team soon.

Best,

Shaina

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