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Craft and Invision don't sync properly, and some hotspot was not present, and the uploading always stuck at some point

It's been a month, and the bugs are still persistent in Craft and Invision using Sketch.

  1. Craft and Invision doesn't sync properly 
  2. Some hotspot was not present in the Invision as you've seen on the attached image. Every accordion has hotspot, but few were present on the prototype. Ex. LOANS and CHECKING ACCOUNTS has no hotspot.
  3. The uploading ALWAYS stuck at some point (usually at the last asset as shown in the attachment). Sometimes it takes a whole day and hoping it will work. Crazy right ?!?!?!?!?!


So many bugs lately and I am so frustrated because I rely so much on this feature.

I did everything I can found solutions in the support including the deleting processes, quitting the applications, reinstalling, restarting of the system and even deleting the entire prototype.

  • Craft version is V 1.0.74
  • Sketch app version is 52.5

 

Hope we can guys fix this because I'm having trouble with the management about renewing the licenses and expanding my purchase of Invision because of the numerous bugs showed up from every now and then. It sometimes hurt our design operation and client presentation, and I cannot defend to the management why it's always happening, and gave them doubt about the reliability of the product.

Thanks,

 





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  • Avatar
    Shaina Torgerson

    Hi Rocky,

    I'm terribly sorry for the frustration that this is causing for you. We strive to make using our products as seamless and enjoyable as possible, and this is certainly not ideal.

    It appears as if the issues you're encountering require some further troubleshooting with our Support team. They have the ability to troubleshoot directly with the files you're encountering issues with and determine what's causing these specific issues. That being said, I will be opening a ticket on your behalf with our Support team requesting some additional information. Once you've responded with that information, our Support team will be in touch as soon as possible.

    I will be keeping an eye on your ticket to ensure that your issues get resolved. Again, I apologize for the frustration and hope that we can find a solution for you soon.

    Have a great day,

    Shaina

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