×

Cannot add person to Team

I have a team with 4/5 seats filled, and an existing collaborator with a valid and active account who I cannot add to my team.

I have done the following multiple times with the same outcome each time:

  1. Navigate to the "People" screen - the screen shows four invitees and team members.
  2. Click on "Invite Team Member" - the "Invite People to Team" modal appears, with the subtitle "4 of 5 seats assigned."
  3. Click on the row showing the collaborator I want to  add to the team - the gray plus sign changes to a green check mark.
  4. Click on the "Invite 1 Person" button - the modal closes and the person is NOT added to the list of invitees and team members.

Other details:

  • This only seems to happen with one person. I can add others to my team without problem.
  • The email address and Invision account for that person are active - they can log in and actively use both.
  • I have removed a team member and tried to add this person as the "fourth" member - same problem.
  • I have navigated to this person's profile in Invision and tried using the "Invite to <team name>" - same problem.

Any ideas on what else to try here?

0

Comments

Please sign in to leave a comment.

  • Avatar
    Shaina Torgerson

    Hi Jason,

    Thank you very much for reaching out here in Community, and also for opening a ticket with our Support team. I have notified the agent working on your ticket of your post here in Community so they are aware of these details. 

    I'm sorry to hear that you're running into this issue with adding a new Team Member. Your Support agent will be able to look closer into this and determine what might be going on here. Please look for a message in your inbox.

    Have a great day,

    Shaina

    0
  • Avatar
    Jason Coleman

    We were able to resolve this with the help of the great folks at InVision Tier 1 and Tier 2 Support.

    The issue was caused by old pending invitations in the system. To resolve it we scrolled to the bottom of the People page and canceled all pending invitations, then tried sending a new invitation again - this time successfully.

     

    0
  • Avatar
    Shaina Torgerson

    Hi Jason,

    So glad to hear that our awesome Support team was able to dig deeper into this and help you find a solution. Thanks for sharing the solution for the rest of Community in case others run into this in the future.

    Have a wonderful day,

    Shaina

    0