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InVision ambassador ambassador
Ellen Jordan Ellen Jordan

Craft and Invision not syncing

Is anyone else experiencing the issue where you upload through the Craft Plugin and the screen doesn't reflect that update in your InVision project? 

I've tried refreshing, logging out and exporting via Craft plugin again and it does not get resolved.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Ellen,

Sorry to hear that you're running into issues with syncing your project using Craft. To determine what may be causing this issue, can you please provide the following information?:

     1. What version of Craft Manager are you running?
     2. What version of the Craft Sync + Prototype plugin are you running?
     3. Can you please provide a screenshot of your "About this Mac" overview, or you operating system details?
     4. What version of Sketch or Photoshop are you using?
     5. Can you please provide a screenshot of the issues you're seeing?

Look forward to hearing from you,

Shaina

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Ellen Jordan
InVision ambassador Ellen Jordan , ambassador

1. 1.0.74

2. 2.3.108

3. Attached

4. 52.5

5. In Sketch it shows that my screen was updated to InVision 2 hrs ago, but when i go to that screen in InVision, it shows it hasn't been updated since 7 days ago and is not reflecting my changes.


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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Ellen,

Thank you very much for providing those details, and I apologize for any frustration that this is causing for you. Given the fact that you are running the most up-to-date versions of all software, I'd like to go ahead and have you perform a comprehensive, deep uninstall/reinstall of Craft using the steps below. Please skip any steps that are not applicable (e.g. if a file/folder mentioned is not present) and let me know if you get stuck anywhere along the way:

  1. Close Craft Manager (by clicking into the "C" > clicking the gear icon > choosing Close).
  2. Go into Sketch, and navigate to Plugins ➝ Manage Plugins.
  3. In the pop-up modal, select Craft by InVision Labs, and click the gear icon in the lower left and select the uninstall option. This will move some items to the trash.
  4. Quit Sketch entirely.
  5. Open the Activity Monitor (via Applications > Utilities > Activity Monitor), and then force quit the Craft Manager and Panels (if applicable) processes.
  6. Open Spotlight and search for ~/Library/Application Support/
  7. Delete the com.invisionlabs.CraftManager folder, the com.invisionlabs.CraftManager.json file, the com.invisionlabs.CraftInstaller folder, and the CraftManager folder.
  8. Open the com.bohemiancoding.sketch3 folder.
  9. Delete the Panels folder (if applicable). Please note that these steps will remove any custom Type or Photos items you’ve created in Craft Data. If you'd like to preserve those, please go to ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings and back up the file "com.invisionlabs.data."
  10. Open the Plugins folder.
  11. Delete the Panels.sketchplugin file (if applicable).
  12. Navigate to the Downloads folder.
  13. Search for craftinstaller and delete any files that deal with the Craft Installation process.
  14. In Applications or the folder in which you installed Craft Manager, delete CraftManager.app.
  15. Empty the Trash.
  16. Go to https://craft-assets.invisionapp.com/CraftManager/production/CraftManager.zip and unzip the CraftManager
  17. Drag and drop the Craft Manager app into your computer's "Applications" folder or the folder of your choice before launching it.
  18. Open Craft Manager and then install Craft for Sketch.
  19. If you had backed up the "com.invisionlabs.data" file before performing these steps: launch Sketch now in order to rebuild the ` ~/Library/Application Support/com.bohemiancoding.sketch3/Panels/.settings ` directory. Then, place the backed up "com.invisionlabs.data" file in the ".settings" folder and restart Sketch to restore your custom Type & Photos items.

After running through these steps, would you mind testing to see if you continue to have the same issue?

I look forward to hearing back from you!

Thanks,

Shaina

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Ellen Jordan
InVision ambassador Ellen Jordan , ambassador

Shaina,

This worked! Thank you.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Awesome, Ellen! So glad to hear that worked.

Have a wonderful day,

Shaina

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Ellen Jordan
InVision ambassador Ellen Jordan , ambassador

Hi Shaina,

I'm having the same issue again. Am I going to have to uninstall and reinstall Craft Manager/Plugin every day to fix this issue?

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Ellen,

Oh no! That's odd. Can you please walk me through anything that you have done with Craft between when it was working yesterday, and now encountering this issue again today?

We may need to get you in touch with our Support team to do some further troubleshooting in order to determine what might be causing this behavior.

Look forward to hearing from you,

Shaina

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Ellen Jordan
InVision ambassador Ellen Jordan , ambassador Edited

Shaina,

The first time I upload a Sketch artboard in the beginning of a session, it successfully loads. The second time nothing happens when I click the upload button (the progress wheel screen never appears), but the timestamp updates to say it was updated XX seconds ago. However, when I go to InVision, the screen has not updated.

 I'm only able to successfully upload if I restart my computer each time I want to upload a new screen to InVision.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Ellen,

That is very frustrating. I'm sorry that this still happening to you. I will be opening a ticket on your behalf with our Support team so that they can take a closer look at what might be happening here. Please look for a message from them soon.

Hang in there,

Shaina

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Whitney
InVision ambassador Whitney , ambassador

@shainatorgerson

I'm having the exact same issue. I followed the steps by re installing craft, and it worked the first time I uploaded again but not subsequent times. 

Sketch 52.5

Craft V1.0.74 (127)

Craft sketch plugin v 1.0.25

MacOS 10.13.6

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Whitney,

Sorry to hear that you're also running into issues with syncing, and I appreciate you providing those version numbers. Can you please confirm the following as well?:

     1. Are new artboards synced showing correctly online?  Is it only the edited/updated artboards once re-synced from Sketch that don't appear updated online? Is this correct
     2. From your browser can you try logging out then back into an incognito window or another browser online to see if the updated artboards show correctly there? 
     3. Are you running into this same issue when syncing any other files or is this specific to one?

Once I have these details, we can dig deeper to help get this sorted.

Thanks,

Shaina

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Rosemary Armocida Mills
InVision ambassador Rosemary Armocida Mills , ambassador

Hi,

I'm having the same issue here - in the toggle menu on sketch it appears my last sync is "Last updated 2 minute ago". When I navigate to the system menu it says "Last update December 20". Also when I switch to the web view its last update was a month ago. I have also tried in incognito - no luck there.

This only occurred, when I updated Craft and Sketch versions a couple of days ago.

Would you be able to roll back/ investigate the versions together as one of the updates has corrupted this functionality. 

Application details below. 

Mac: Version 10.13.6

Craft : 1.0.74 

Sketch: 52.6

Thanks! 

Rose 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Rose,

Sorry to hear that you're having issues with syncing after updating to the latest versions of Craft and Sketch. Thank you for taking the time to provide all of the details you have above. 

I would like for our Support team to do some further troubleshooting with you on this matter, and will be opening a ticket on your behalf. Please look for a message from our Support team soon requesting additional information.

Thanks for hanging in there,

Shaina

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