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Craft sync not linking to my account

Hi there,

 

I have installed Craft Manager and am trying to use the Sync + Prototype feature. When I upload artboards it tells me they're successfully uploading but when I go to Invision they aren't there. When I try to open in web it makes me sign in to my Invision account again and the artboards haven't been uploaded. The Craft Manager plugin is signed in to the same account I'm signed into on the web. I'm confused. Can anyone help?

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  • Avatar
    Shaina Torgerson

    Hi Ollie,

    Sorry to hear that you're running into issues with your artboards syncing properly to InVision. A few questions to determine what might be going on here:

         1. What version of Craft Manager are you currently running?
         2. What version of the Craft Sync + Prototype plugin are you currently running?
         3. Are you attempting to sync to your personal account or a Team?
         4. Have you attempted to sign out of Craft Manager and sign back in?
         5. Are you seeing any errors while syncing? If this is the case, could you provide a screenshot showing this error?
         6. Is this affecting a specific prototype or all your prototypes?
         7. What version of Sketch or Photoshop are you using?

    Look forward to hearing from you,

    Shaina

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  • Avatar
    Ollie

    Hi Shaina,

    1. 1.0.73
    2. 2.3.108
    3. I think it's team as I've invited members.
    4. Yes
    5. No
    6. All
    7. 52.5 (Sketch)

    Thanks

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  • Avatar
    Shaina Torgerson

    Hi Ollie,

    Thank you very much for providing those details. Please try logging in again using the steps detailed in the section "Signing into your InVision Account via Craft Manager" in this help article.

    As mentioned in step 3, please make sure you're logging in using your team's unique domain and appropriate credentials:

    If you belong to an Enterprise or other team account, click Sign in with your domain, enter your team's unique domain (e.g., your-domain.invisionapp.com), enter your email address and password, and click Sign In.

    Please let me know if this helps.

    Thanks,

    Shaina

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