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InVision ambassador ambassador
Eric Eric

Studio Not Supporting iMac Ultrares ?

When I full screen studio on my imac, workspace cuts off with black bars. Wondering if there is a max res supported?



 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Eric,

What a frustrating issue! Happy to help here. Can you please provide the following information so that I can determine what might be causing this issue?:

     1. A screencast or screenshot(s) displaying the issue you're encountering.
     2. The version of Studio you're currently running.
     3. Are you currently using Studio with a 4k or 5k display?

Look forward to hearing from you,

Shaina

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Eric
InVision ambassador Eric , ambassador Edited

Version 1.4.0


5k

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Eric,

Thank you very much for providing that information! I’m going to go ahead and pass this on to our Support team for further review and troubleshooting, as this seems related to a known issue our Engineers are working on with 5k monitors. 

I will be opening a ticket on your behalf and someone from our Support team will be reaching out as soon as they’ve reviewed the issue.

Best,

Shaina

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