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InVision ambassador ambassador
Jose Rocha Jose Rocha Edited

Prototype does not scroll on mobile

Everything works great in studio and prototype on desktop. However, prototype on mobile doesn't scroll. Tried on multiple Android browsers with the same result.

If I keep swiping up repeatedly eventually it scrolls a tiny amount.

Any advice?

https://projects.invisionapp.com/prototype/cjpnenpim0094no01x2phsdqv/play/?hideNavBar=true

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Lala Galindo
InVision ambassador Lala Galindo , ambassador

Hi Jose!

Thank you for posting! I opened your prototype on my phone and I do seem that the swiping gesture is not too smooth, have you tried using hold and drag for moving around?

Let me know your thoughts,

Lala

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Preston McCauley
InVision ambassador Preston McCauley , ambassador

Good Afternoon,

When you say it doesn't scroll can you provide some clarity into which piece. I noticed on iPhone the map scrolls with no issue.(iphone Xs chrome, safari) If you are talking about the map view I'll have to look on an android device to see if I can replicate once we confirm you are trying to pan and zoom on the map.

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Jose,

Thank you very much for providing your share link for us to test on our end! When reviewing your shared prototype on my Android device, I was able to use the links that you had created to get to different screens in your prototype without any problems.

Are you looking to be able to swipe to the next screen in your prototype the same way you are able to use the arrows on your keyboard to get to the next screen when previewing on your desktop? If so, you will need to create an interaction to achieve this behavior. Please review our Studio Getting Started Guide: Basic Prototyping Interactions article to learn more about how to do this.  

If you're talking about another area of the prototype that's not working as expected, please me know. 

Thanks,

Shaina

 

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Jose Rocha
InVision ambassador Jose Rocha , ambassador Edited

Thank you all for the replies. The scrolling does not occur on any page. If you see the login page there is a section at the bottom that you need to scroll to. I cannot scroll. This is on chrome and Firefox and a pixel 3 xl.

It was designed with iPhones XS so I would think you don't even need to scroll if viewing in that device

Please view on desktop and you will see the entire page. Then on Android mobile you will see the missing section and inability to scroll.

The last page also contains a list of "cards" and you need to scroll on iPhone XS for that one. I don't have a physical iPhone device to test. But on Android I cannot scroll through the list. Here is a link to the last page:

https://projects.invisionapp.com/prototype/ddd-geo-cjpnenpim0094no01x2phsdqv/play/19fd5628

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Jose,

I now am seeing the issue you have described above after once again testing on my Android device. I would like for our Support team to take a closer look at your file to determine what may be causing this.

I will open a ticket on your behalf so that our Support team can troubleshoot further. Please look for a message soon requesting more information for our Support team. Once they have had a chance to review your response, they will be in touch shortly.

Thanks for your patience,

Shaina

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Racheet
InVision ambassador Racheet , ambassador Edited

Was a solution found to this problem?

I am having the exact same issue. On one of my prototypes scrolling is absolutely fine on Apple phones and desktops, but broken on in the way Jose described on Android phones. 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Racheet,

After working with our Support team, we found that this is a known issue that our Engineering team is currently working on. In order to determine if the issues you are encountering are the same as what our Engineering team is working on, I will be opening a ticket on your behalf with our Support team. Please look for a message soon requesting additional information in order for our Support team to do some further troubleshooting.

Please let me know if there's anything else I can help you with.

Best,

Shaina

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Mika Georgelin
InVision ambassador Mika Georgelin , ambassador

Hi,

 

i have the same issue when accessing the prototype through the Invision App on my Google Pixel 3. I have tested the same prototype on Apple devices and it's working fine. Only my Pixel 3 refuse to scroll down or up. 

 

Thanks

 

Mika

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador

Hi Mika,

Thank you very much for reaching out here in Community to let us know that you're also experiencing this issue. As mentioned above, this is an issue that our Support and Engineering teams are aware of, and are working together to find a solution.

I will open a ticket on your behalf requesting some additional information for our Support team to use when logging your issue. Please look for a message in your inbox soon requesting this information.

Thanks,

Shaina

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