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InVision ambassador ambassador
Douglas

Problem with click position

As much as I do not select "Maintain scroll position after click", when using the prototype, it navigates maintaining the position of the last screen. The curious thing is: this happens only on the cell phone. On the computer still normal.
 
Does this happen to anyone else?

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Douglas,

Sorry to hear that you're running into this issue! So that I can better understand exactly what is happening here, can you please provide the following information?:

     1. Which InVision product are you using when encountering this issue?
     2. What version of that InVision product are you currently running?
     3. What type of cell phone are you using when encountering this issue?
     4. Are you using the InVision mobile app?
     5. Can you please provide your operating system details on the computer you're using?
     6. Can you please provide a screencast or screenshot(s) showing the issue(s) you are encountering?

Look forward to hearing from you,

Shaina

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Douglas
InVision ambassador Douglas , ambassador
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Hey Shaina, how are you?

Thanks for feedback.

1. sketch + craft, both uptaded

3. android phone

4. no, but I install the app right now, and the problem has been solved --- THANKS, 1000x!

5. macOS HighSierra 10.13

 

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Douglas,

So happy to hear that installing the app solved things for you! Please let me know if there's anything else I can help you with.

Best,

Shaina

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Reinier Rabo
InVision ambassador Reinier Rabo , ambassador
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Is this annoying bug taken seriously? Since I find posts from may and the issue still exists..

Indeed Desk view is ok.. IphoneX10 latest IOS app or browser not

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Reinier,

I can assure you that we take all issues and requests from our users very seriously! To get to the bottom of the issue that you're encountering, we're going to need a bit more information. Can you please provide the following?:

  1. What exactly is the issue that you're seeing when viewing your prototype in the iOS app?
    1a. Is it that "Maintain scroll position after click" does not work properly when viewing in the iOS app?
    1b. If possible, can you provide a screencast or screenshot of the issue?
  2. What version number of the InVision iOS app are you using?
  3. How did you build your prototype (ie. Sketch and synced with Craft Sync)?

Look forward to hearing from you,

Shaina

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