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Unable to return to index of project files

After viewing a prototype demo I used to be able to return to the index page of a the project by clicking the Invision logo's, either bottom left or top left of the page. Neither works anymore and I have to click back multiple times in order to get back to point of origin. Same situation in all browsers. Edge, Firefox, Chrome, Vivaldi. It's been like this for months. Please check to see if you are running a script that has made this error occur or if you are using invalid html or CSS. I'm on W10.

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    Shaina Torgerson

    Hi GG,

    So that I understand the exact issue that you are running into, can you please clarify if you are looking to access the page that displays your project's screens or the "My Projects" page that displays all of the projects on your account? Please also provide the following information so that I can dive deeper into this issue:

         1. I acknowledge that you are encountering this issue in all the browsers listed above. However, can you please provide your browser details by going to http://www.whatsmybrowser.org/, clicking “Copy”, and pasting the link it gives you in your response?
         2. Can you please provide a screenshot or screencast showcasing this issue?
         3. Can you please try to log in via an incognito window and let me know if you're still having issues?

    Look forward to hearing from you,

    Shaina

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    GG

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    GG

    These logos does not link anywhere anymore. I've tried sandbox login and solo logins with no other browsers or programs up. I'm not equipped to deliver any film I'm afraid, but its a matter of clicking the two logo areas marked with red arrows. When I click any of them nothing happens. No loading or anything.   

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  • Avatar
    Shaina Torgerson

    Hi GG,

    Thank you for providing that screenshot as well as more details on this issue. When testing, I was able to confirm that the top "in" InVision logo should link to the homescreen of your prototype in Preview Mode, and the the bottom "in" InVision logo should link to your "My Projects" page when in Preview Mode. Neither of these logos should link to the index of screens of the Project you are currently previewing as you can see in this screencast.

    Please let me know if that makes sense, and if you are seeing the expected behavior as I've described above. If neither of the logos are linking to anything, please attempt to do so in an incognito window and let me know if you continue to see issues.

    Hope this helps,

    Shaina

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    GG

    As mentioned these logos doesn't link to anywhere. I've tried sandbox login and separate logins. Doesn't change anything. The logo sections doesn't take me back to the index page of the project. Not in Edge, Firefox, Chrome or Vivaldi on W10. 

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  • Avatar
    Shaina Torgerson

    Hi GG,

    Sorry to hear that you're continuing to encounter these issues. In order to determine exactly what's causing this issue, I will need our Support team to do further troubleshooting.

    I will open a ticket on your behalf with our Support team. Please look for a message from them soon requesting additional information for troubleshooting.

    Best,

    Shaina

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