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InVision Studio - Your graphics card is not supported!

Well, I downloaded Invision Studio and once I opened it I'm getting this error. When I'm pressing *Got it* and create an artboard, then import a PNG it shows totally WHITE without any content!

What a disappointment!

I'm leaving my machine specifications below as well.






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  • Official comment
    Avatar
    Shaina Torgerson

    UPDATE

    Our Engineers have been busy working to improve InVision Studio :) I wanted to reach out and let you know that as of Studio 1.8.0, the Intel HD Graphics 4000 gpu is now supported! We're terribly sorry for the lengthy delay in getting this resolved, but I hope you will still give Studio a try! 

    Our team has been testing on an older Macbook Pro and we're happy to report that Studio appears to be working as expected now. We would like to make sure each of you are no longer experiencing any trouble. If you can, please visit https://www.invisionapp.com/studio and download the latest version. Once you've updated to 1.8.0 please try Studio out and follow up with us to let us know how it goes. We will be more than happy to take a closer look if you still encounter any issues.

    If you have any trouble, we’re always here and happy to help, so please feel free to reach out.

  • Avatar
    Shaina Torgerson

    Hi Al,

    While we strive to support as many systems as possible for our products, we do have certain system requirements. In order to use Studio, we support specific graphics cards at this time as mentioned in our Help Article, "What are the system requirements for Studio?":

    To ensure optimal performance, you will want to use Studio on a computer with graphics cards that meet these specifications:

    - Intel HD Graphics 5000 and above (found in certain MacBook Air models as early as Mid 2013 and in certain iMac and Mac mini models in 2014)
    - Nvidia GeForce GT 650M and above (found in certain MacBook Pro and iMac models as early as Mid 2012)
    - ATI Radeon HD 4850 and above (found in certain iMac models early as 2009)

    After reviewing your “About this Mac” overview, I see that you are currently using a computer with an Intel HD Graphics 4000 graphics card. What you're encountering is a known limitation that our Product and Engineering teams have evaluated based on factors including severity, impact, scale, and frequency. Given the cost required to address this bug, we have decided to allocate our resources to address other issues with a greater impact on our customers, and don't intend to fix this issue in the near future.

    However, we will continue to track this issue and monitor the prevalence and severity of the bug, and we will revisit that decision if the circumstances change. That being said, I will be opening a ticket on your behalf with our Support team to add your voice to this issue. Please look for a message from our Support team soon.

    Thank you very much for your patience and understanding. I apologize for any inconvenience that this has caused for you thus far.

    Have a wonderful day,

    Shaina

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  • Avatar
    Lila Naya

    I'm having the same trouble with the same Macbook specs as Al Tee. I understand it is not a priority for InVision but certainly do still hope that it will be fixed in the future -- I'm very excited to explore and learn UX design and hope I don't have to buy a new laptop to do it. Thank you!

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  • Avatar
    Shaina Torgerson

    Hi Lila,

    Thank you very much for adding your feedback about this here in Community. I will open a ticket on your behalf with our Support team so that they can gather your feedback around this issue and notify you as soon as we have any updates. Please look for a message from our Support team requesting additional information soon.

    Have a wonderful day,

    Shaina

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  • Avatar
    Yong Zhi

    I have the same error message when I tried to create anything new. May I just ask if this problem will drastically affect me using the software? I am starting an UX course in a week's time and I believe this would be a mandatory software I have to learn. If I can't avoid this then maybe I will just have to buy a new laptop. 

    My mac's details are as follow:

     

    Thanks in advance for the reply!

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  • Avatar
    Lala Galindo

    Hi Yong!

    I had similar issues with Adobe and an older Mac, I ended upgrading Macs. I recommend opening a Support ticket by clicking here so that they can help you better.

    Hope this helps!

    Lala

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  • Avatar
    Shaina Torgerson

    Hi Yong,

    Thanks for reaching out here in Community about the issues you're facing in Studio with your 2012 MacBook Air. As mentioned above, in order to use Studio, we support specific graphics cards at this time as mentioned in our Help Article, "What are the system requirements for Studio?":

    To ensure optimal performance, you will want to use Studio on a computer with graphics cards that meet these specifications:

    - Intel HD Graphics 5000 and above (found in certain MacBook Air models as early as Mid 2013 and in certain iMac and Mac mini models in 2014)
    - Nvidia GeForce GT 650M and above (found in certain MacBook Pro and iMac models as early as Mid 2012)
    - ATI Radeon HD 4850 and above (found in certain iMac models early as 2009)

    After reviewing your “About this Mac” overview, I see that you are currently using a computer with an Intel HD Graphics 4000 graphics card. What you're encountering is a known limitation that our Product and Engineering teams are aware of.

    That being said, I will be opening a ticket on your behalf with our Support team so that they can gather all the details about the issues you are facing with Studio on your machine. Please look for a message from our Support team soon requesting more information.

    Thanks,

    Shaina 

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