Studio can't publish to web view


As shown in the screenshot images, I've been trying to update my Studio project to InVision for web-viewing, however, I keep encountering the same error despite trying it for many times.

Is there a way to troubleshoot it?

Thank you,




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  • Avatar
    Lala Galindo

    Hi Cherie!

    Sorry to hear that you're running into some issues with publishing when using Studio. In order to further troubleshoot, can you please provide the following information?:

    1. What version of Studio are you using?

    2. Can you please provide a screenshot of your "About this Mac" overview?

    3. Are you receiving any error messages besides "Something went wrong" in Studio?

    4. Can you please provide the steps you took before running into this issue?

    Look forward to hearing from you,


  • Avatar
    Cherie Tsang

    Hi Lala, 

    Thanks for your reply. 

    1. Studio version is 0.98.1

    2. Mac overview attach in this message. 

    3. No I am not receiving any error messages besides the Something went wrong in Studio 

    4. I was just doing the same edits and amendments to my project. I've came across this message before but normally I'm able to upload it like a few hours or at most a day later but this time I struggle to solve the issue. 


    Thank you for your help, 


  • Avatar
    Shaina Torgerson

    Hi Cherie,

    It appears as if you are on an outdated version of Studio. Can you please try updating to the latest version of Studio and let us know if the problem persists? You can find the newest updated version on our site HERE.

    If you continue to have issues, please answer the following:

         1. Is this happening with all Studio projects, or just one in particular?
         2. Are you the owner of the project and if not, does the owner get the same error when they try to update the project?



  • Avatar

    Hi InVision

    I am receiving the same error message when publishing.

    — Studio Version 1.7.0

    — Please see attached Mac Overview

    — Have never been able to publish without an error screen


  • Avatar
    Beth Vanderkolk

    Hey Brendan,

    That's really odd. I'm sorry you're experiencing trouble publishing! I'm opening a ticket on your behalf with our Support team so that they can look into why you've never been able to publish without an error screen. Keep your eye out for an email from the team. Thanks for hanging in there and I hope you had a nice weekend!