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Force refresh prototypes on mobile

Prototypes on mobile (iphone and ipad) not refreshing even with "Refresh all screens" 

 

How do I force a refresh?

 

It's useless if i can't see my relevant work in the latest state.

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  • Avatar
    Shaina Torgerson

    Hi Susy,

    Sorry to hear that you're running into issues with "Refresh all screens" on your mobile devices. So that we can better understand exactly what is going on here, can you please provide the following information?:

         1. Can you please provide a screencast or screenshots displaying the issue you are encountering?
         2. What model of each device (e.g. iPhone 7 Plus) are you using?
         3. What version of mobile OS (e.g. iOS 10.0.1) are you on each device?
         4. Are you viewing the prototype via the native InVision Viewer app for iOS? If so, what version of the app are you using? You can find this in Settings > InVisionApp.
         5. Could you provide a share link for the affected prototype?

    Once we have those details, we’ll do our best to help get this sorted.

    Thanks,

    Shaina

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  • Avatar
    Shaina Torgerson

    Hi Susy,

    I just wanted to follow up on this thread and let you know that you should be able to simply hit "Refresh prototype" directly within the viewer if you're prototype is not automatically updating. Please let me know if you're still having issues here.

    Best,

    Shaina

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