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Ollie Black
Ollie Black Updated

Unsure why I can't see my boards anymore.


I'm new to Invision and am finding the web interface super confusing. 

I logged in using one email address and set up a space and created several boards. The URL for this is:

The interface has navigation buttons for:

Then I had to change my password and I did that successfully, then went to log in and the URL is this:

I can't access my board here, and the interface looks different with nav buttons at the top for:

 Are there two separate apps? I don't get it. Can someone please help? If I could upload screenshots I would. I can't see any of the boards I've been working on. 




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Rob Whiting
InVision ambassador Rob Whiting , ambassador

Hi Ollie,

Below the second menu you refer to (Projects, Activity, ... ) do you see another menu for 'All, Prototypes, Boards, ...' ? It should be via this navigation where you can access your previously created Board.

This support article - - shows these navigation elements, do you see the 'Project Tabs' when you log in?

Ollie Black
InVision ambassador Ollie Black , ambassador

Hey Robert,

Thanks for replying!

It's weird because there are two different URL's I can use to access two different interfaces. 

This one shows the boards in question:

when I log out of the above account, it takes me to the login screen and above the input fields it says "Log in to Ollie's Team"


and this one shows the interface you speak of (Projects, Activity, etc.)

Under the menu (Projects, Activity, etc.) there's a secondary drop down menu with larger font size and a downwards arrow icon for projects and this menu changes depending on which top menu item you click. If you click Activity, you see am activity drop down below, etc. 

When I log out of this account it takes me to the login screen that says "Sign in to Invision", and there's a panel on the left with a dark grey/blue bg colour/image with some copy and a CTA for Invision Enterprise.


I use different credentials to log into both, but I don't really know why one has a different interface and options to the other. 




Rob Whiting
InVision ambassador Rob Whiting , ambassador

Hi Ollie,

      I use different credentials to log into both

Hmm, this ^ doesn't sound right, I'd think the boards should just sit under your main account along with other prototypes. I think this is maybe an issue for InVision's support team to take a look at, see if they can consolidate your different accounts 🤔

Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Ollie,

Thank you very much for working with our Community Ambassador, Rob, and for providing that detailed information. I would like for our Support team to take a closer look at this and do some troubleshooting with you.

I will open a ticket on your behalf with our Support team to move things along. Please look for a message from our Support team soon. 

I apologize for any inconvenience that this is causing for you in the interim.

Thanks for your patience, 



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