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InVision ambassador ambassador
Ollie Ollie Edited

Unsure why I can't see my boards anymore.

Hi, 

I'm new to Invision and am finding the web interface super confusing. 

I logged in using one email address and set up a space and created several boards. The URL for this is:

https://ollie535557.invisionapp.com/

The interface has navigation buttons for:

Then I had to change my password and I did that successfully, then went to log in and the URL is this:

https://projects.invisionapp.com/d/main#/projects

I can't access my board here, and the interface looks different with nav buttons at the top for:

 Are there two separate apps? I don't get it. Can someone please help? If I could upload screenshots I would. I can't see any of the boards I've been working on. 
 

 Thanks

Ollie

 

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Rob Whiting
InVision ambassador Rob Whiting , ambassador
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Hi Ollie,

Below the second menu you refer to (Projects, Activity, ... ) do you see another menu for 'All, Prototypes, Boards, ...' ? It should be via this navigation where you can access your previously created Board.

This support article - https://support.invisionapp.com/hc/en-us/articles/115001863363 - shows these navigation elements, do you see the 'Project Tabs' when you log in?

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Ollie
InVision ambassador Ollie , ambassador
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Hey Robert,

Thanks for replying!

It's weird because there are two different URL's I can use to access two different interfaces. 

This one shows the boards in question:

https://ollie535557.invisionapp.com/

when I log out of the above account, it takes me to the login screen and above the input fields it says "Log in to Ollie's Team"

--

and this one shows the interface you speak of (Projects, Activity, etc.) 

https://projects.invisionapp.com/d/main#/projects

Under the menu (Projects, Activity, etc.) there's a secondary drop down menu with larger font size and a downwards arrow icon for projects and this menu changes depending on which top menu item you click. If you click Activity, you see am activity drop down below, etc. 

When I log out of this account it takes me to the login screen that says "Sign in to Invision", and there's a panel on the left with a dark grey/blue bg colour/image with some copy and a CTA for Invision Enterprise.

--

I use different credentials to log into both, but I don't really know why one has a different interface and options to the other. 

 

Thanks

 

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Rob Whiting
InVision ambassador Rob Whiting , ambassador
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Hi Ollie,

      I use different credentials to log into both

Hmm, this ^ doesn't sound right, I'd think the boards should just sit under your main account along with other prototypes. I think this is maybe an issue for InVision's support team to take a look at, see if they can consolidate your different accounts 🤔

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Shaina Torgerson
InVision ambassador Shaina Torgerson, InVision Employee , ambassador
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Hi Ollie,

Thank you very much for working with our Community Ambassador, Rob, and for providing that detailed information. I would like for our Support team to take a closer look at this and do some troubleshooting with you.

I will open a ticket on your behalf with our Support team to move things along. Please look for a message from our Support team soon. 

I apologize for any inconvenience that this is causing for you in the interim.

Thanks for your patience, 

Shaina

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