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Gabriel
Gabriel Updated

Craft Unsplash/Getty/iStock images not generating new images on Duplicate

I thought that we were able to generate random new images when we duplicated an object that was filled with a Getty/iStock/Unsplash image from within Craft. When I Duplicate this object with the inserted image, Duplicate instead replicates the object with the same image rather than inserting a random new image. 

Other content such as text filled with Craft Data content does create random type content on Duplicate.

OSX 10.13.6, Sketch 52.2, Craft 1.0.72

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

UPDATE

Our engineers identified the source of the issue mentioned in this thread, and released a fix earlier this year. Our Support and Engineering teams have tested this here and everything's working correctly once more.

Please make sure your Craft Manager is up to date then try duplicating your Unsplash images and let us know if you're still having trouble. To check the current production version numbers and for help updating or finding the Craft tool versions you have installed, please read this guide.

Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Gabriel,

Thanks for reaching out here in Community.  Sorry to hear that you are having trouble with Craft Data.  This may be related to a known issue, but to confirm, I'd like to have our Support team take a look at the trouble you’re having. To help them, can you please provide the following information?:

     1. Can you please provide a screenshot of your "About this Mac" overview?
     2. What version of the Craft plugins are you using?
     3. What version of Craft Data are you using?

Once I have those details, I'll pass this along to our Support team so they can help get this sorted.

Thanks,

Shaina

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Gabriel
InVision ambassador Gabriel , ambassador

TY Shaina,

  1. Please see the attached for a screenshot
  2. Craft plugins: Craft Manager - 1.0.72, Sync - 2.3.90, DSM - 1.0.15, Data - 1.0.32, Duplicate - 1.0.15, Freehand - 1.0.31, Stock - 1.0.14
  3. Data - 1.0.32

Thanks!

 




 

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Gabriel,

This is perfect! Thank you for the quick turnaround on that information. 

I will open a ticket on you behalf with our Support team providing all of your details. Please look for a message from them soon.

Have a wonderful day,

Shaina

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador Edited

UPDATE

It seems that this is a known issue that our Engineers are actively investigating. In the meantime, a workaround is to first duplicate the shapes without a fill then go in and select each shape and apply the image to it.

If anyone else is experiencing this issue, please contact our Support team directly here to report.

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Sean Bobby
InVision ambassador Sean Bobby , ambassador

Is Craft / Invision still having intermittent issues with this plugin element. Attempting to use and I'm getting this error with no updates.

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Sean,

Thanks for reaching out here in Community, and for opening a ticket with our Support team. I have notified our Support team on your ticket of your comment here in Community, and somebody will be reaching out shortly.

Our engineers identified the source of the issue mentioned in this thread, and released a fix not long ago. Our Support and Engineering teams have tested this here and everything's working correctly once more.

Please make sure your Craft Manager is up to date then try duplicating your Unsplash images and let us know if you're still having trouble. To check the current production version numbers and for help updating or finding the Craft tool versions you have installed, please read this guide.

Best,

Shaina

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Oliver Jones
InVision ambassador Oliver Jones , ambassador

Hey, I am experiencing the same. I see the last comment was April 2019 - has this issue been resolved yet? If so, what is the fix? Thanks, Oliver.

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Shaina Torgerson
InVision ambassador Shaina Torgerson , ambassador

Hi Oliver,

Sorry to hear that you're running into this issue. As mentioned in my comment above, we released a fix for this issue back in our April release of Craft. Can you please try updating to the latest version of Craft Manager 1.0.88 and let us know if the issues persists? If so, please also provide the following information in your response:

  1. A screenshot of your "About this Mac" overview
  2. The version of the Craft Data plugin that you're running
  3. A screenshot of any error messages that you may be receiving.

To check the current production version numbers and for help updating or finding the Craft tool versions you have installed, please read this guide.

Look forward to hearing from you,

Shaina

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Lukas
InVision ambassador Lukas , ambassador

Hello,
sorry to bother but i am facing this or a similar issue.
It wont insert any unsplash images. It say in a note it is "downloading and can take a wile" but after a few seconds that note disappears and nothing happened. A bunch of reinstallations didn't help.


newest version of sketch Version 70.6 (109241)
newest version of CRAFT  Version 1.0.107
and the new M1 MacBook Air

Cheers,
Luk

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Raynor B
InVision ambassador Raynor B , InVision Employee , ambassador Edited

Hi Lukas,

Sorry to hear that you're running into trouble with Craft Data, but thanks for reaching out to our Community.

I’ll be opening a ticket on your behalf with our Support team so they can dig into this further with you internally. Please keep an eye out for an email from one of our Support agents soon.

We'll look forward to assisting you via the ticket. 

Best,
Raynor

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